Address
Form of work Full time / Permanent
Hybrid Working ( 2 days in London office)
£28k – £35k pa DOE (plus performance related bonus)
Are you looking for a meaningful role where you can make a positive difference?
Our client is a well-established world-class communication coaching company that delivers communication workshops to companies and individuals in London and internationally, supporting their clients to communicate with greater impact, authenticity and kindness.
They work with FTSE 100 companies, charities and start-ups including Airbnb, John Lewis, Walt Disney Company, Imperial University, Medigold, Multiverse, EY and many more – delivering bespoke world class communication training.
They are now looking for an organised and capable individual with excellent people skills to join their team as a Corporate Client Account Executive to support the ambitious growth of the Teams (corporate) branch of the business.
The working environment is warm and dynamic, with a kind and supportive team. Key to their ethos is that everyone feels valued and also knows they are delivering real value in the world.
Job Description
They are looking for a full time Corporate Client Account Executive to join the team. This varied role will provide end to end administrational and operational support including providing outstanding customer service to their clients and liaising with and supporting throughout their journey with them. The role involves day to day ownership for the delivery of all post-sales processes in the Teams (corporate) side of the business and ensuring a smooth and exceptional delivery of the training programs in coordination with the coaches.
Each day will look different, but on a typical day you may find yourself talking directly to clients to firm up logistics for one of the workshops, or following up a coach on the phone to ensure they are prepped and ready for delivering a new training programme. You will be compiling the supporting materials from templates, proofreading and liaising with printers. You’ll be meticulously updating their CRM system ( HubSpot) and keeping track of client calls and meetings and follow ups. You will manage your time meticulously to ensure all workshops are project managed effectively, on time and with all tasks delivered.
It is perfect for a capable self-starter, super organised individual with great people skills, who is passionate about personal development and ready to hit the ground running in a fast paced, start-up environment.
Your responsibilities will include:
Maintaining their very high standard of warm and professional customer service whether via phone or email
Creating materials for their corporate workshops using tools including Canva and Google Slides
Arranging on-the-day logistics of client workshops, including liaising with clients and coaches to ensure they have everything they need
Collating and communicating participant feedback to coaches and the marketing team
Researching new opportunities to support the growth of the client base
Working cross functionally with the Heads of, Business Development and Marketing to maximise repeat business with existing clients The person we’re looking for has/is:
A warm and positive personality and attitude
Grit, tenacity and resilient in a fast paced start-up vibe
Brilliantly organised and loves meeting deadlines and getting things done and supporting people
Excellent written and verbal communication
Self-motivated and ready to roll sleeves up and get stuck in
A quick and efficient worker with a high attention to detail and problem solving skills
Confident using software such as Microsoft Office, GMail, Google Drive, CRM System (they use Hubspot), Canva
High-achieving attitude, ambitious, resilient and strong work ethic
A passion for the personal development industry and a drive to learn about business
Good homeworking set up What is offered:
Flexible working environment – 1-2 days a week in our central London (Holborn) office and 3 to 4 days a week working from home
Working with our warm, supportive and passionate team
Support and structure around your personal journey from your manager
Being an important part of a boutique business and genuinely helping companies of all shapes and sizes have better, kinder communication
Room to support development of a thriving part of a well-established business – this job is the opposite of a small cog in a big wheel
Joining a company who values your personal growth
The chance to join a company who really cares about personal development, and offer a £300 annual learning budget
2 wellbeing days a year in addition to 24 days annual leave
Annual performance related bonus
Free gym onsite in shared coworking office The working environment is warm and dynamic, with a kind and supportive team. They strive to be a diverse and inclusive company where they can ALL be themselves. We encourage applications from people from all backgrounds, regardless of ethnicity, gender, age, sexuality or any other. We know a team performs best when they are diverse and everyone is made to feel that they belong.
SALARY: £28-35K base salary (plus performance related bonus)
HOURS: Monday – Friday Office hours 9am to 5.30pm (flexi hours possible to be discussed in interview but please note you will need to be available work on Fridays)
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