Courier Coordinator

We are looking for friendly, professional and enthusiastic band 2 Courier Coordinator to join our well-established teams across SACT, Outpatients and Pharmacy.
The post holder will act as the first point of contact for staff across multiple teams, to plan and coordinate deliveries with couriers across trust sites in Greater Manchester and Cheshire. Deliveries will be for patients and staff to ensure effective service delivery.
You will need to have a basic knowledge and experience of using IT systems as you will be regularly referring to patient systems and communicating using Microsoft programmes, however full training on our patient systems will be given.
The post holder will require good communication skills and be able to communicate with all members of the multidisciplinary teams across multiple services within The Christie as well as external providers.
The post holder will be required to work closely with other administrative and clinical staff, but also work alone and use their initiative to resolve/process daily queries.
upport with requests for and booking of couriers to and from Christie services across Greater Manchester and Cheshire
Be the first point of contact for administration decisions and requested service deliveries
Plan and organise workloads, prioritising to meet service needs
Understand the fragility and value of medication and medical devices e.g., scopes and conveys this to drivers so as to ensure the safe transportation of such equipment
Provide assistance to others when problems delays occur. Prioritising safe and effective service delivery and ensuring teams and patients have the resources they need
Use own initiative to liaise with clinical staff regarding queries and the delivery of drugs, clinic bags etc
Use of office equipment including PCs and phones
The Christie is one of Europe’s leading cancer centres, treating over 60,000 patients a year. We are based in Manchester and serve a population of 3.2 million across Greater Manchester & Cheshire, but as a national specialist around 15% patients are referred to us from other parts of the country.
We provide radiotherapy through one of the largest radiotherapy departments in the world; chemotherapy on site and through 14 other hospitals; highly specialist surgery for complex and rare cancer; and a wide range of support and diagnostic services. We are also an international leader in research, with world first breakthroughs for over 100 years.
We run one of the largest early clinical trial units in Europe with over 300 trials every year. Cancer research in Manchester, most of which is undertaken on the Christie site, has been officially ranked the best in the UK.
DUTIES AND RESPONSIBILITIES
Support with requests for and booking of couriers to and from Christie services across Greater Manchester and Cheshire
Follow all relevant policy and legislation in SACT, Outpatient Services and Pharmacy services
Work collaboratively with trust colleagues to ensure policies are adhered to.
Plan and organise workloads.
Maintain an electronic database of all journeys undertaken.
Understand the fragility and value of medication and medical devices e.g., scopes and conveys this to drivers so as to ensure the safe transportation of such equipment
Constantly review planned journeys to optimise routes.
Demonstrate good geographical knowledge for best cost efficiency
Prioritise workload to meet service needs
Be the first point of contact for administration decisions and requested service deliveries
Provide assistance to others when problems or delays occur. Prioritising safe and effective service delivery and ensuring teams and patients have the resources they need.
Communicate sensitive information in a diplomatic manner with departments both internally and externally.
Assess situations escalate to management as appropriate
Use own initiative to liaise with clinical staff regarding queries and the delivery of drugs, clinic bags etc.
Understand and apply medical terminology hence ensuring the correct vehicle is utilised for delivery of items
Cooperate with colleagues to achieve the most effective operation for daily workloads
Promote and deliver a high standard of practice to achieve and maintain individual and team targets.
Reporting of departmental activity including any breaches or escalations
Support SACT admin where required
Use of office equipment including PCs and phones.