Cpd Health Admissions & Short Course Administrator

SBU/Department: Academic Registry/Innovation Hub

FTE: 0.74559 FTE (working 27 hours & 35 minutes per week)

Duration of Contract: Permanent

Salary: UH5 £20,274.31 per annum

Annual Leave: 25 days pro rata plus standard public holidays and an additional 4 days including the closure of our office between Christmas and New Year

Location: College Lane Campus, University of Hertfordshire, Hatfield.

The CPD Health Admissions & Short Course team forms part of the Student Administration Service (Innovation Centre Hub) and is responsible for processing applications from suitably qualified health care professionals onto a specialist range of programmes, modules and Short Courses offered by both the School of Health & Social Work and School of Life & Medical Sciences.

We are currently looking for a part-time motivated team member, able to bring a willingness to be flexible in time and in workload to support effective team working and to facilitate seamless customer service to our applicants, current students, and other stakeholders.

This role requires undertaking a wide range of duties including acting as a frontline service and first point of contact for any CPD Admissions and Short Courses admissions enquiries. You will be responding to general and course specific queries and working with academic colleagues to ensure the timely screening and processing of applications through to registration.

Using a bespoke online CPD applications portal and website, as well as a bespoke Short Courses Access Database, the role will include monitoring levels of applications to ensure viability and prevent over-and-under-recruitment, providing advice and support to colleagues across the Hubs, NHS Trusts, and other funding bodies.

The role may also include significant finance-related administration, e.g. raising purchase orders, raising invoices and or credit notes for all sponsored and self- funded Short Course students, as well as chasing debt.

We will be able to offer full training and support in the use of our bespoke on-line application system however you will need to have proven administrative experience in a complex and dynamic organisation and experience of working with a wide range of people in a customer focussed environment.

You will have excellent communication and interpersonal skills, able to communicate with people at all levels, both written and oral, have a professional telephone manner, and the ability to deliver exceptional customer service.

Attention to detail is crucial and you will need to be able to demonstrate a high level of IT skills, including proficiency in the use of databases and Microsoft Office packages. The ability to work accurately to deadlines is essential including the ability to deal with sensitive material with strict confidentiality and knowledge of data protection requirements.

Educated to a minimum of A level or equivalent qualifications or proven professional work experience.

Contact Details/Informal Enquiries: Tracey Williamson (Section Head CPD Health Admissions & Short Courses),t.williamson@herts.ac.uk

Find out what it's like to work in Academic Registry HERE

Closing Date: 7 April 2024

InterviewDate: To be confirmed

Reference Number: 057355

Date advert placed: 14 March 2024

Our vision is to transform lives: UH is committed to Equality, Diversity and Inclusion and building a diverse community. We welcome applications from suitably qualified and eligible candidates regardless of their protected characteristics and recognise there are different ways applicants may achieve the criteria in this document. We offer a range of employee benefits including generous annual leave, flexible location opportunities within the UK, discounted Sports Village memberships and free Active Staff sessions, personal and professional development and family-friendly policies. #GoHerts