Creative Media Service Assistant

Working Pattern: Full-time Monday to Friday (Term Time Only + 6 weeks) In this exciting role, you'll be the frontline representative of our Creative Media Service, providing outstanding support to staff & students. You will be passionate about providing a first-class service that you are proud to represent and advise our customers of. What You’ll Do: Be the friendly face of our helpdesk, handling in-person and online enquiries with a patient & helpful attitude Ensure the smooth operation of our equipment booking system, issuing and returning equipment with meticulous attention to detail Process studio bookings efficiently, confirming, denying, and allocating them to team members for inductions Assist with stock management and termly audits, ensuring we have the resources to support our creative community You will look to make a real impact on the learning experience of our customers, providing them with the tools & support they need to succeed and enjoy an encouraging and collaborative work environment, where your ideas are valued and your contributions are celebrated. This role will help you develop your technical expertise and customer service skills, gaining valuable experience that will open doors to future opportunities. We are looking for someone with a meticulous approach to detail, ensuring accuracy and organisation in all aspects of your work. Strong communication skills, both written and verbal, to optimally interact with a diverse range of individuals is essential, along with the ability to work independently and as part of a team, contributing to a positive and productive work environment. The University of Sheffield delivers life-enhancing research, innovation and education - come and join one of the teams that makes that possible. In IT Services, we’re dedicated to providing excellent IT systems, services and infrastructure to meet the needs of our students & colleagues. Our world is dynamic and so are we. We work closely with everyone who uses IT at the University, to make sure it works for them, so they can focus on improving themselves and the world around us. So if you want to support the next generations of students, leaders and researchers, we want you on our team. What We Offer 38 days pro-rata (including closure days and Bank Holidays), with the possibility to purchase up to ten additional days. Up to 5 days of paid time off to cover emergency caring responsibilities. A commitment to work life balance including, flexible working opportunities and hybrid working where possible. A highly competitive pension scheme. Discounts at participating shops and cinemas, and a cycle to work scheme. A commitment to your development, with programmes, learning modules and mentoring schemes. An inclusive and diverse workplace. A commitment to your wellbeing, with confidential emotional support, support for those going through the menopause, experiencing fertility treatment and having a baby, paid leave for IVF treatment and more. We’re one of the best not-for-profit organisations to work for in the UK. The University’s Total Reward Package includes a competitive salary, a generous Pension Scheme and annual leave entitlement, as well as access to a range of learning and development courses to support your personal and professional development. To find out what makes the University of Sheffield a remarkable place to work, watch this short film: www.youtube.com/watch?v=7LblLk18zmo, and follow @sheffielduni and @ShefUniJobs on Twitter for more information. Apply now by clicking on the Apply button located at the top of your screen.