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Form of work
SalaryWho we are looking for
We have identified the need for a Creative Resourcing Coordinator to work within our Business Solutions Resourcing team but aligned to the Creative Workflow and Operations team which helps triage all job requests coming into the Creative and Visual Design Team. A core team of 32 talented people, including designers, video producers and project managers, and we deliver highly creative design solutions to the UK and global firms.
This role sits within a small, yet crucial team and reports into the Business Solutions Resourcing Manager with oversight from the Creative Operations Manager. The team is responsible for the day to day operations of the team including workflow and resourcing, optimisation of work, reporting and analysis, offshore supplier and agency management, optimisation in technologies, and financials. Responsibilities are widening in scope based on new needs for the team, management and the business.
You will work as part of a wider design team to improve our creative processes across all areas. Sharing knowledge, resources, experience, processes, creative ideas and suggestions with our design team.
About the role
Responsibilities include:
You will be part of a team that is responsible for the booking process for all requests coming into the Creative and Visual Design Team but with a focus on agency and offshore traffic. Using associated resourcing tools (Service Now and Talentlink), you will help align jobs to our traffic light system to best match resources with the job requests.
Resourcing:
- Your expertise in resourcing will be crucial to your involvement in defining new workflow technologies and piloting new ways of working with our Offshore Teams and agencies. Using TalentLink to plan and schedule the designer's workflow, you will be forward focused and will manage scheduling of work whilst optimising the usage of our Offshore Team and agencies
- You will be the first point of call for our clients to provide clarity on timelines / processes and correct any issues
- You will raise resourcing issues in advance of potential harm of quality, cost, time loss
- You will provide reporting of management information of our agencies and offshore to relevant team leads and management and help develop processes to stay agile and improve our ways of working
- You will work closely with project managers to ensure work flow is delivered on-time and we consistently exceed expectations
- You will be responsible for consulting with the business alongside other team members, supporting the conversation with the Creative Operations Lead, to help them articulate what channels would suit their campaign or project. Your stakeholder management skills will be crucial in order to influence decisions to optimise our resources
- You will grow to understand the PwC organisation, how the role supports the PwC experience and the creative team's strategic goals
- You will help the design team think bigger, better, bolder, challenging when you feel we could deliver better. You'll help them think 'art of the possible'
- Deliver on regular utilisation reporting for the Creative Solutions team, e.g. weekly, monthly, annually etc, along with ad hoc utilisation reporting requests
Requirements
- Experience of working on and managing multiple resource requests with various deadlines ( Ideally experience managing workflow across artwork, design and creative teams)
- Strong attention to detail, analytical skills, numeracy, and data management skills
- Strong communication, persuasion and presentation skills, with the ability to explain the value of efficient, agile and resourcing requirements to clients
- Championing effective internal communication within the team, with clear messaging on resource status and operational updates
- Understanding the skillsets across the departments to reduce risk and increase opportunities.
- Ability to think broadly, influence and challenge internal clients and stakeholders on their initial requirements. Strong stakeholder management skills
- The role will suit someone who is calm under pressure, highly organised and methodical and able to make informed decisions rapidly and accurately
- Highly skilled in Microsoft Office (PPT, Word and Excel) and Google applications (Sheets, Slides and Docs)
- Experience in Project and Traffic Management software (ServiceNow and Talent link) would be preferred
- Experience in data management, processing and using tools such as Tableau and Alteryx would be preferred
- Strong attitude to teamwork and professional development
- A flexible 'can do' and 'hands on' attitude, with a client-centred approach, excellent interpersonal skills and a healthy sense of humour
- Experience in a fast-paced environment at an agency or corporate/professional services firm
- Ideally have 2-3 years' experience within an integrated traffic/ workflow/ studio management team
Our competencies
Our people need to demonstrate a defined set of core skills and behaviours. We refer to these as our global core competencies. They're integral to who we are as a firm and form the basis of our people appraisal process. We will also assess you against them within our recruitment process to benchmark your own skills and behaviours. We recommend you visit the below web page to find out more about our global core competencies and to consider how your own experiences will align against them. This will help you through the recruitment process with us.
