Credit Card Product Manager (Delivery)

This role sits within our Credit Card product team, where you will be responsible for delivering small to medium sized changes to our Credit Card Products and processes.

As we look to drive improvements to our Credit Card proposition as well as deliver the necessary mandatory and regulatory changes involved in running the product, this will be a key role in managing the Credit Card change roadmap, and then working with stakeholders across the business to coordinate the safe and timely delivery of ‘run the business’ change and supporting delivery of proposition enhancements.

At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected.

For this job you'll spend at least two days per week, or if part time you'll spend 40% of your working time, at our Swindon or London offices.If your application is successful, your hiring manager will provide further details on how this works. You can also find out more about our approach to hybrid working here.

If your base location is anywhere other than Swindon the role will require travel to Swindon at least once a month.
If we receive a high volume of relevant applications, we may close the advert earlier than the advertised date, so please apply as soon as you can.

What you’ll be doing

There’s never been a more exciting time to join our Credit Card team, as we work to improve our propositions and end to end customer experience. This will be an important role to help us deliver changes that will make a real difference to our customers as well as enable us to continue to safely run the product.

As Product Manager within Credit Card you’ll:

• Help manage the Credit Card change roadmap and work with others business areas to ensure alignment.
• Lead delivery of run the business change and provide support on larger scale projects.
• Play a coordination role between business areas including front line channels and technical areas to smooth the path to delivery and ensure business readiness.
• Proactively manage the risks involved with any projects and deliveries, ensuring appropriate escalation to senior management when required.

About you

Playing such an important role within the team means as a minimum you’ll have or be:

• Ideally a good knowledge of Credit Cards and the wider market.
• Experience of leading delivery of product related projects and change within Financial Services.
• Excellent organisational skills and a proven ability to coordinate and influence across a wide range of stakeholders.
• A detailed and analytical approach which enables you to spot issues and opportunities to improve.
• Strong problem-solving skills to overcome delivery challenges.
• An effective communicator, both verbally and in writing, and be able to clearly present information to and build confidence among senior managers.

Our Customer First behaviours are all about putting customers and members at the heart of how we work together. You can strengthen your application by showing the behaviours that resonate with you, and how you might have already demonstrated these.

• Say it straight - This is about being honest and direct with good intent and saying what needs to be said in the room. It’s also about being clear, precise, and using language that we and, importantly, our customers and members can understand.
• Push for better - This is about aiming high and constantly looking for better in how we work together and serve our customers and members.
• Get it done - This is about prioritising what will have the greatest impact, being decisive and taking accountability for delivering on the end-to-end outcome.

We know applying for jobs can sometimes feel like you’re sending an application into a black hole. We review each application individually. So, it’s a good idea to call out your most relevant experience on your application to give yourself the best chance.

The extras you’ll get

The extras you’ll get

There are all sorts of employee benefits available at Nationwide, including:

• A personal pension – if you put in 7% of your salary, we’ll top up by a further 16%
• Up to 2 days of paid volunteering a year
• Life assurance worth 8x your salary
• A great selection of additional benefits through our salary sacrifice scheme
• Access to an annual performance related bonus
• Access to training to help you develop and progress your career
• Gympass – Access to a range of free and paid options for health and wellness.
• 25 days holiday, pro rata

What makes us different

Nationwide is the world’s largest building society. With over 15 million customers, we have a relationship with almost a quarter of the UK’s population. We’ve got the scale to compete with the big banks, but we’re not a bank.

As a building society, we’re owned by our members – that’s our customers who have their current account, mortgage or savings with us. It means we can do things differently to deliver our Purpose – Banking – but fairer, more rewarding, and for the good of society.

When you work at Nationwide, you can experience that difference for yourself. You’ll be part of a high-performing, purpose-driven organisation that offers rewarding career experiences and a highly competitive range of benefits to match. You’ll also be joining us at an important time as we seek to reach more and more people in the UK. We want everyone in the UK to know that they don’t have to bank with a bank. They can choose a modern mutual instead.

What to do next

If this role is for you, please click the ‘Apply Now’ button. You’ll need to attach your up to date CV and answer a few quick questions for us.

We respond to everyone, and so we will be in contact shortly after the closing date to let you know the outcome of your application.

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