Senior Product Manager - Credit Card

This is a key role within our Credit Card product team, responsible for managing the end to end product proposition.

Your role will involve providing strategy and direction for Credit Cards, while helping to safely run the product and help deliver improvements across all aspects of performance, balancing customer, commercial and risk considerations throughout the product lifecycle. Having helped define our product objectives and strategy, you’ll be required to work with stakeholders across the business to achieve them.

At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected.

For this job you'll spend at least two days per week, or if part time you'll spend 40% of your working time, at our Swindon or London offices.If your application is successful, your hiring manager will provide further details on how this works. You can also find out more about our approach to hybrid working here.

If your base location is anywhere other than Swindon the role will require travel to Swindon at least once a month.

If we receive a high volume of relevant applications, we may close the advert earlier than the advertised date, so please apply as soon as you can.

What you’ll be doing

There’s never been a more exciting time to join our Credit Card team, as we work to improve our proposition and end to end customer experience, to ensure we meet the evolving needs of our customers and compete with innovations in the market. This role will be at the heart of our ambitious plans, working closely with key internal and external stakeholders to take our Credit Card performance to the next level.

As Senior Manager within Credit Card you’ll:

• Be responsible for designing and developing the product strategy and direction, implementing new (and enhancing existing) propositions, products and services to balance customer, commercial and risk considerations.
• Monitor and drive performance: identifying and prioritising activities to deliver key commercial objectives.
• Ensure our products and processes deliver good customer outcomes and are well controlled to ensure they are compliant and any risks are minimised.
• Lead key projects across the Society and partner across the Society providing product expertise and helping to improve all aspects of the end to end customer journey to ensure we drive continuous improvement.
• Build a strong relationship with key 3^rd parties to ensure they support us in delivering our strategy
• Work with colleagues across the Society to put things right, when they sometimes go wrong, and implement the necessary controls to stop it from happening again.
• Provide effective leadership, including being a key member of the Credit Card senior management team and a deputy for the Head of Credit Card, establishing development plans and managing performance.

About you

Playing such an important role within the team means as a minimum you’ll have or be:

• A well-established Senior Manager with extensive knowledge of Credit Cards and the wider market. Please note, Credit Card knowledge is essential for this role.
• Strong experience of Financial Services at a senior level, with a proven track record of delivering change and product propositions.
• A curious, inquisitive and analytical mind which enables you to spot opportunities and create and implement plans to capitalise on these.
• excellent interpersonal skills and the ability to nurture and lead a high performing team.
• An effective communicator, both verbally and in writing, and be able to clearly present information to and influence senior executives and the wider business.
• Strong stakeholder management and collaboration skills - building key relationships with colleagues across the Society and using a range of skills to help us reach positive outcomes.
• Excellent business and commercial acumen, with experience of development comprehensive business cases.

Our Customer First behaviours are all about putting customers and members at the heart of how we work together. You can strengthen your application by showing the behaviours that resonate with you, and how you might have already demonstrated these.

• Say it straight - This is about being honest and direct with good intent and saying what needs to be said in the room. It’s also about being clear, precise, and using language that we and, importantly, our customers and members can understand.
• Push for better - This is about aiming high and constantly looking for better in how we work together and serve our customers and members.
• Get it done - This is about prioritising what will have the greatest impact, being decisive and taking accountability for delivering on the end-to-end outcome.

We know applying for jobs can sometimes feel like you’re sending an application into a black hole. We review each application individually. So, it’s a good idea to call out your most relevant experience on your application to give yourself the best chance.

The extras you’ll get

The extras you’ll get

There are all sorts of employee benefits available at Nationwide, including:

• A personal pension – if you put in 7% of your salary, we’ll top up by a further 16%
• Up to 2 days of paid volunteering a year
• Life assurance worth 8x your salary
• A great selection of additional benefits through our salary sacrifice scheme
• Access to an annual performance related bonus
• Access to training to help you develop and progress your career
• Gympass – Access to a range of free and paid options for health and wellness.
• 30 days holiday pro rata
• Status car allowance 
• Individual healthcare cover

What makes us different

Nationwide is the world’s largest building society. With over 15 million customers, we have a relationship with almost a quarter of the UK’s population. We’ve got the scale to compete with the big banks, but we’re not a bank.

As a building society, we’re owned by our members – that’s our customers who have their current account, mortgage or savings with us. It means we can do things differently to deliver our Purpose – Banking – but fairer, more rewarding, and for the good of society.

When you work at Nationwide, you can experience that difference for yourself. You’ll be part of a high-performing, purpose-driven organisation that offers rewarding career experiences and a highly competitive range of benefits to match. You’ll also be joining us at an important time as we seek to reach more and more people in the UK. We want everyone in the UK to know that they don’t have to bank with a bank. They can choose a modern mutual instead.

What to do next

If this role is for you, please click the ‘Apply Now’ button. You’ll need to attach your up to date CV and answer a few quick questions for us.

We respond to everyone, and so we will be in contact shortly after the closing date to let you know the outcome of your application.

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