AddressOverview:Liaison across Pipers customer base (5,000+ ‘Direct’ customers and c.120 ‘National/Regional’ accounts) to collect payments, recover overdue balances, and cross-departmental interaction in support of timely execution of customer orders & deliveries.
To support the Credit Control Lead in the delivery of the Pipers Credit Control agenda, including overdues reporting & resolution, and issuing of monthly statements to Pipers customer base.
Deputise for the Credit Control Lead where required.
Responsibilities:
- Process customer payments (credit card transactions & bank transfers), and resolve any payment queries.
- ‘Cold calling’ of overdue customers to secure payment of overdue balances.
- Provide customers with copy documentation where required.
- Support in the generation & issuing of monthly customer statements.
- Liaise across Sales, Telesales & Operations teams to ensure smooth execution of orders, deliveries & cash collection – navigating across both Stay In Front (SIF) and Navision (NAV) systems.
- Daily reconciliation of the bank and sales ledgers in support of the Credit Control Lead where required.
- Effective communication with Customers and across key internal stakeholders, ownership of query resolution.
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KPI/Measures:*
- Percentage of overdue debtors at the month end <5%
- Debtor days are below 45 days·
Qualifications:
- Previous Credit Control experience is desirable
- Good IT skills
- Good interpersonal skills, with previous customer interaction experience desirable
- Attention to detail, accuracy, diligence and tenacity
- Comfortable dealing professionally with customer complaints, and working in a high call frequency environment
Work Location: In person
