Credit Control Manager

The Company:

At Paula Rosa Manhattan, we are passionate about bringing sustainability & pride into homes by creating beautiful and functional spaces for our customers. Based in Sussex on the South Coast, we are a prominent manufacturer of high–quality fitted furniture, supplying products to residential projects throughout the UK. We pride ourselves on our exceptional customer experience, innovative designs, and commitment to sustainability.

The KBB industry is constantly evolving, and at Paula Rosa Manhattan you will have the opportunity to evolve and grow professionally with us. As a member of our team, you will have the chance to work on exciting projects.

The role:

We are looking for a Credit Control Manager to inspire the Accounts Receivable & Credit Control function, overseeing 4 direct reports. To seek and deliver the lowest possible level of customer debt including invoiced and unbilled amounts.

Key Accountabilities:

• Overseeing, supporting, and motivating the Credit Control function so staff are informed, can perform their work well and share the goals of the function.
• Collaborating with Finance Business Partners to support overall objectives for the Finance function.
• Producing monthly AR report and presenting with relevant commentary to the Board.
• Producing monthly cashflow forecast with weekly review to ensure its accuracy.
• Ensuring cash is allocated accurately in a timely manner so that accurate accounting can be made for outstanding unpaid amounts.
• Driving the resolution of issues that block the recovery of debt and ensuring a maintained focus on unresolved issues.
• Taking responsibility for the consistent production of monthly/weekly KPI reporting for Applications and Credit Control so that consistent and regular monitoring of volumes of work and areas for concern are highlighted.
• Developing and improving processes for applications and Credit Control so that the focus, effectiveness, and efficiency of the team can be improved.
• Representing the Company to customers in a firm and professional manner to bring accounts to their final status.
• Reviewing credit limits for customers so that customers stay within acceptable risk limits and provide guidance and risk insights for potential new customers/suppliers.
• Identifying the need for bad or doubtful debt provisions and raise to the Finance Director so that they can make appropriate provisions in the financial statements.
• Contributing to Great Place to Work action plans and driving change initiatives within the Finance function and wider business.

What we re looking for:

• Someone customer–focused with a collaborative nature and the ability to work across various teams and different levels of the organisation to deliver results.
• Strong systematic and investigative skills, great attention to detail and the ability to address issues using a logical, systematic approach.
• Ability to support, motivate and influence others to gain support for ideas, proposals, projects, and solutions.
• Experience of cash collections and forecasting.
• IT Literate (MS Office including Intermediate Excel skills, Outlook).
• Experience of Sage 1000 & Construction industry experience desirable but not essential.

NB: We offer the option of a hybrid working pattern, 3 days in the office and two days at home if you so wish.