Credit Controller

Credit Controller

Location - Belfast

6-month contract - extension likely

GBP11.64 per hour

Hybrid Working

Tate are working with a leading energy provider in the UK to recruit for a Credit Controller. Please read the below and if you think you would be suitable for the role, please feel free to apply and we will get back to you as soon as possible.

Key Responsibilities

• Contacting customers when payment is overdue, monitor accounts and proactively engage with customers, providing a high level of customer service and finding the best ways to recover payment for bills; offering advice and flexible repayment plans in accordance with customers' ability to pay
• Working flexibly to action incoming workflow on a daily basis including, calls, emails, & letters; complete weekly reports; provide support to colleagues and other teams as required; be an escalation point for queries that are preventing payment and work with colleagues and customers to resolve these promptly
• Helping us deliver on our regulatory obligations, especially in relation to vulnerable customers by ensuring our debt recovery policies are kept updated and followed compliantly; deliver within agreed SLAs and timeframes
• Actively engaging in projects and business improvement initiatives
• Analysing data, updating monthly reports and KPIs and providing regular reports and updates to management team to ensure individual and team objectives are met
• Working positively towards individual and collective objectives & targets
• Actively engaging with other colleagues and customers to manage customers' accounts, resolve queries and respond as required
• Reviewing and following up on internal queries from other departments within the business
• Working with the Customer Service team to provide telephone support at times, dependent on business needs, to ensure our customer service levels and targets are maintained
• Tasks as directed by a Team Leader or Manager

Essential Skills

• Experience of working in a credit control or customer accounts environment where you will have worked directly with customers to resolve queries and recover payments due
• Be organized and have exceptional attention to detail with the ability to produce consistently accurate work
• Negotiation skills
• Hands-on flexible approach with the ability to multitask, prioritise your workload and work on your own initiative with minimum supervision
• Customer and quality focused

Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment.

Tate is acting as an Employment Business in relation to this vacancy.

Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.