Credit Controller

Location

Newforge Lane, Belfast

The entrance to Newforge Lane lies off the Malone Road and is well-served by bus Metro Service 8.

Contract Permanent

Working Hours 37 hours Monday to Friday

Bonus Up to 10% of annual salary

Hybrid Working 2 days working from the office and 3 days working from home

At Energia Group, energy moves us to be a positive force for change within the energy industry and society at large. Through our two brands, Energia and Power NI, we deliver energy solutions and innovative technologies to homes and businesses across Ireland – driving our country’s renewable energy future forward.
We are on the lookout for people who want to transform their ambition into impact and channel their energy into making a positive difference.

About the role

We have exciting opportunities for skilled specialists to join our award-winning team.

The role will involve negotiating with customers to offer suitable repayment options, working within a high performing team to provide our customers with the best tailored solution for each individual. We are seeking candidates who can work in a fast-paced environment.

You will be proactively engaging with domestic customers who are having difficulties paying their energy bills via Inbound and Outbound calls. Excellent communication skills are essential.

About you

• A minimum of 1+ years Credit Collections experience working directly with customers in a fast paced / target driven environment.
• Strong resilience and adaptability.
• Strong communication skills.
• Strong negotiation skills.
• Proficient in use of Microsoft Outlook, Teams and can manage multi-channel communications.

What We Offer

• Competitive salary + Up to 10% annual Bonus
• Annual Cost of Living Review
• 23/25 days Holiday Allowance + 11 stats and opportunity to buy more
• Career Progression and Development - Almost 100% of our promotions are from within the organisation
• Internal L&D courses, mentoring, external networking and year-round learning
• Enhanced Maternity and Paternity Pay
• Family Friendly Policies
• Health Care
• Sick Pay
• Award Winning Wellbeing Programme
• Wellbeing Fund - to be used towards anything that energises you from Gym equipment or membership to Reflexology
• Sports Club
• Social Club
• Laya Virtual Gym Membership
• Free Flu Jab
• Cycle to Work Scheme
• Volunteering days and more

Awards

• Best Corporate Wellbeing Programme - Customer Experience Award
• Women in STEM - Best Recruitment Campaign
• Special Award for CSR and Charitable Initiatives - UK Utilities and Telecom Awards
• Best Storytelling Award - Spider Awards
• Silver in Social Sustainability, Diversity and Inclusion initiative of the Year - Greener Possibilities

Job Types: Full-time, Permanent

Salary: £24,000.00-£27,000.00 per year

Benefits:

• Additional leave
• Company pension
• Cycle to work scheme
• Employee mentoring programme
• Enhanced maternity leave
• Enhanced paternity leave
• Free fitness classes
• Free flu jabs
• Free parking
• Gym membership
• Health & wellbeing programme
• On-site parking
• Paid volunteer time
• Sick pay
• Work from home

Schedule:

• Monday to Friday
• No weekends

Supplemental pay types:

• Bonus scheme

Work Location: In person

Reference ID: ENE987379