Client Details
The company is a leading player in the Leisure, Travel & Tourism industry. With a sizeable number of employees, they are known for their dedication to providing excellent service and creating unforgettable experiences for their customers.
Description
- Develop and implement effective CRM strategies to improve customer engagement and retention
- Oversee and manage the CRM system to ensure its functionality and efficiency
- Monitor and analyse the data of customer behaviour to inform marketing strategies
- Liaise with internal departments to align marketing efforts with company goals
- Ensure compliance with data protection regulations
- Train and mentor team members on the CRM system and best practices
- Collaborate with external agencies to maximise marketing efforts
- Generate regular reports on CRM performance and customer insights
Profile
A successful CRM Manager should have:
- Expertise in CRM systems and database management
- Proven track record of analsying data to make enhancements
- Strong understanding of the leisure, travel and tourism industry
- Proven experience in customer segmentation and targeted marketing
- Excellent leadership and interpersonal skills
- Strong analytical skills with the ability to translate data into actionable strategies
Job Offer
- A daily rate up to £230
- Opportunity to work in a fast-paced and exciting industry
- 3/ 4 days in the office a week
- A supportive and collaborative work environment
- The chance to make a significant impact in a large-scale organisation