Cross-Carline Operations Manager

REQ ID: 122848
JOB TITLE: Cross-Carline Operations Manager
SALARY: £66,491-£75,000 (DOE)
POSTING END DATE: 21/03/2024
LOCATION: Coventry

Beyond Property, Purchasing, HR and IT, more than being part of our Finance or Marketing teams, beyond even Sales and Service, every role in every business area offers unique opportunities to make an impact on the future of mobility and the automotive industry.

WHAT TO EXPECT

This is an exciting opportunity to be in the heart of Commercial operations where you will be leading a client first mind-set through the business, to ensure we bring desirable products to our target clients.

The cross-carline (XCL) team is at the core of business operations with a wide-ranging remit, but ultimately has the core mission to aid bringing a superior client experience and journey to life.

This role encourages creativity and driving new high impact initiatives to truly revolutionise ways of working within Commercial and beyond. The team are responsible for managing cross-carline processes, governance and delivery of agile innovative solutions to enable efficient delivery of in-cycle product management for both core product and accessories.

You’ll manage existing and deliver new software (design through to execution and operations), customer facing master data as well as own and govern multiple Commercial processes.

You’ll need to be a self-starter to build a quick understanding of the current JLR systems landscape and processes, identify interdependencies and gaps to enable delivery of the new specification management system. Where necessary, you’ll be required to globally drive new or modified business processes and deliver at pace with respective stakeholders. This may include, driving and delivering critical JLR systems updates across other functions.

A continuous development, proactive self-learning / tech-first mind set is crucial, with the aim to proactively identify and recommend agile solutions within Commercial operations.

This role requires significant business partnering across a broad range of functions, management levels and squads to drive Commercial requirements improve JLRs competitiveness. Communication (technical and non-technical) and project management skills are essential.

The role will be crucial in defining and driving transformational projects in support of business strategies and initiatives where you will be expected to engage in design and planning through to execution with the team.

Key Accountabilities & Responsibilities:

• Align Information Technology (IT) tools to business goals, understand customer requirements, focusing on current / future business needs shaping overall business vision and wider best practise – strategic mind-set
• Lead future tactical systems integrations workstreams for Product Marketing, both surrounding master data and systems strategies
• Oversee the design, development, testing and deployment of new functionality/software, including management of resource to support these activities
• Proactively resolving / troubleshooting issues both internally and cross functionally and recommending actions to mitigate / eliminate issues identified
• Take ownership of work streams; from scoping to delivery and including cross-functional engagement and stakeholder management, ensuring quality, cost, resource and timescales are prioritised as appropriate
• Project manage sprints from definition through to implementation, including hyper care and BAU
• Design and implement project governance, including milestone reporting, project status reporting, financial reporting and risk and issue management – up to C-Suite level
• Enable speed in decision making through establishing alignment, clarity, appropriate resources and sense of urgency whilst bringing others along
• Lead management of marketing spec and Accessories master data through a well governed, timely and integrated change management process. Includes communicating/sharing master data internally and externally
• Support cross-carline strategy implementation
• Deliver new tech stack as well as continue to identify new technologies to drive efficiency in operations
• Undertake any other work as directed by their line manager in connection with their job as may be requested

WHAT YOU’LL NEED
As the Cross-Carline Operations Manager, you’ll need the following knowledge, skills and experience:

• Previous experience of working in a Project Management role with a track record of successful delivery
• Strong experience of complex systems, data and process landscapes
• Change positive mind set, with an appetite for new technologies and digital transformation
• Proven experience of stakeholder management at all levels, including ability to negotiate and influence
• Commercially aware, with strong analytical and problem solving skills
• Ability to manage significant risks and issues
• Negotiation and adaptability
• Clear ability to prioritise
• Client first mindset
• Degree qualified or equivalent experience preferred

This role may offer the opportunity for hybrid working where you can split your time between working from home and in the office. At JLR, hybrid working is a voluntary, non-contractual arrangement providing employees with more choice and flexibility around how, when and where they work, if suitable for their role. Further details can be discussed with the Hiring Manager at interview stage.

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SO WHY US?

Bring all this to the home of premium innovation, and you’ll find the opportunities to further your career with a world-class team, a discounted car purchase and lease scheme for you and your family, membership of a competitive pension plan, private medical cover and performance related bonus scheme. As a manager, you’ll also be able to select one of our luxury premium vehicles to lease at a fraction of the cost. All this and more makes JLR the perfect place to continue your journey.

This role may offer the opportunity for hybrid working where you can split your time between working from home and in the office. At JLR, hybrid working is a voluntary, non-contractual arrangement providing employees with more choice and flexibility around how, when and where they work, if suitable for their role. Further details can be discussed with the Hiring Manager at interview stage.

JLR is committed to equal opportunity for all.