Customer Account Executive

Jackson Hogg is currently looking to recruit a Customer Account Executive for a fantastic company based in Cramlington.

Hours - Monday to Friday 9:00 - 5:00 (Site based)

Key Duties:

• Manage the SIM renewal log, including the daily additions following shipment.
• Contact customers to acquire purchases orders for new period.
• Qualify and action SIM renewal invoicing.
• Manage the Maintenance contract log, including the daily additions following contract awards.
• Contact customers to acquire purchases orders for new period.
• Work with National Sales Manager to ascertain any additions to contracts.
• Qualify and action Maintenance renewal invoicing.
• Maintain Sim & Maintenance Logs, Salesforce, SAGE and Pulse Portal.
• Produce customer reconcile statement.
• Engage with sales teams to manage the customer relationship.
• Validate Incoming invoice for SIM Subscriptions
• Provide management monthly reporting.
• Review the roles processes and efficiency, offering improvement suggestions.
• Maintain and record market and customer information within CRM system.
• Demonstrate a high level of customer service

Job Competencies/Key Skills:

• Driven and focused to work on own initiative.
• Good communication skills.
• Must have a strong Customer service ethic.
• Be able to communicate effectively with both written and oral methods such as emails, phone calls etc
• Be flexible to both business and industry changes.
• Well organised and able to prioritise and multitask.
• Self-motivated and capable of dealing with fast moving and varied events which are demanding.
• Excellent time management and project management skills.
• Well-developed communication and interpersonal skills and able to deal with people at all levels both in and outside the business.
• The confidence and presentation skills to advise all staff and senior management on operational issues.
• Computer literate with the ability to use Microsoft Office suite of applications, Word and intermediate Excel skills, specifically, spreadsheet capability. Sage experience essential.
• Able to exert discretion.
• Able to analyse complex situations and give balanced well considered decisions.