Customer Account Manager

Fresh people are currently recruiting for a Customer Account Manager for our client in Fresh Produce based in Kings Hill in Kent. In this role you will work alongside the Commercial Director , be responsible for managing key Customer Accounts ensuring delivery against sales, predicted volumes and gross profit budgets , whilst managing continues delivery of annual growth plans via category management and new business wins in line with company strategy .

The Person

Suitable candidates would be from Fresh Produce preferably, having managed key accounts supplying UK retailers or similar ,with the ability to drive the business growth whilst ensuring customer satisfaction, must have excellent communication skills and have a customer centric approach .Assume responsibility for the management and development of customers, delivery of their KPIs and maintain customer relationships:

Role Requirements

• Work alongside the procurement and technical teams to deliver for both our client and their customers to ensure you are achieving the most competitive costs work with procurement to drive trade opportunities which are beneficial for both our client , growers and customers.
• Unlock savings for customers by continuously reviewing supply and generate new ideas
• Working alongside Technical & Procurement to deliver and execute PAS targets and ensure best quality and timely delivery of all products , whilst driving new product development
• Communicate any technical issues with the customer team and liaise internally to achieve a satisfactory outcome.
• Deliver on packaging and sustainability targets.
• Work with the team to ensure any issues effecting supply are communicated with the Customer
• Deliver outstanding understanding of your customers, ensure this is verbally communicated to the business and their expectations are met.
• Establish, develop, and maintain commercially beneficial relationships with customers working in a result driven manner for the good of both customer and our client
• Identify opportunities within your customers, to deliver profitable business growth, where appropriate.
• Use insight data to propose, justify and identify opportunities for your customers.
• Achieve customer sales KPI’s, volume, margin (if applicable) and waste targets. Strive for market out performance.
• Ensure promotional plans are planned in advance (dependent on customer timelines / submission requirements) with customers, to ensure driving sales is achieved and opportunities are not missed.
• Customer Sales KPI’s to be balanced with meeting your customers technical KPI’s (improvement in CPMU, quality & service level).
• Build trust with your customer by providing cost breakdowns and transparency.
• Plan and deliver regular customer meeting reviews. Ensure all next steps are recorded and completed.
• Ensure regular KPI updates and product analysis is sent to buyers. Any issues / opportunities are addressed.
• Be the eyes and ears for customers, ensuring you have a good understanding of all retailers and what is going on within the organic market.
• Sales Team Function:
• Work with Commercial Director to collectively deliver and exceed sales objectives by customers, as set in the annual budget.
• Execute weekly & monthly internal sales meetings, providing a full analogy of your customer’s growth/decline.
• Work with direct reports to keep internal customer trackers up to date and accurate.
• Understand and maintain sales system within Prophet.
• Provide procurement team with up to date, accurate sales forecasts for your customers, on a weekly basis and 12-week rolling forecast.
• Ensure continuous development on understanding products and seasonal calendars.
• Help and support to drive our clients sustainability agenda.
• Cover in the weekend rota as and where appropriate

If this role describes your current role or if you are looking for the next step in your career within Fresh produce and Account Management then reach out today to discuss this amazing opportunity