Customer Adviser Finance

Finance Administrator with Customer Service Focus - Great opportunity with hybrid working available after 6 months

Summary: We are seeking a highly organised and customer-oriented individual to join our team as a Finance Administrator. This role blends financial management tasks with providing excellent customer service to our clients. The ideal candidate will possess strong numerical skills, attention to detail, and the ability to communicate effectively with both internal stakeholders and external customers.

Responsibilities:

1. Financial Administration:

   • Manage accounts receivable and accounts payable processes.
   • Process invoices, expense reports, and financial transactions accurately and efficiently.
   • Reconcile financial discrepancies and resolve billing issues promptly.
   • Maintain accurate records of financial transactions and update databases as needed.
   • Assist in the preparation of financial reports and budgeting activities.

2. Customer Service:

   • Serve as a primary point of contact for customer inquiries regarding billing, payments, and financial matters.
   • Respond to customer inquiries via email, phone, and in-person with professionalism and courtesy.
   • Address customer concerns and resolve issues in a timely and satisfactory manner.
   • Provide guidance and assistance to customers regarding payment options and account management.
   • Build and maintain positive relationships with customers to ensure high levels of satisfaction and retention.

3. Collaboration and Communication:

   • Work closely with internal teams such as accounting, sales, and operations to streamline processes and improve efficiency.
   • Communicate effectively with team members to ensure alignment on financial objectives and customer service standards.
   • Contribute to team meetings and discussions by sharing insights and proposing solutions to challenges.

Requirements:

• Bachelor's degree in Finance, Accounting, Business Administration, or related field.
• Proven experience in finance administration or a similar role.
• Excellent communication and interpersonal skills.
• Ability to multitask and prioritise tasks effectively in a fast-paced environment.
• Proficiency in Microsoft Excel and accounting software (e.g., QuickBooks, SAP).
• Customer service-oriented mindset with a commitment to delivering exceptional service.
• Ability to work independently as well as part of a team.

Preferred Qualifications:

• Previous experience in a customer service role.
• Familiarity with financial regulations and compliance standards.
• Certification in finance or accounting (e.g., CPA, CFA) is a plus.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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