Customer Adviser

A fantastic opportunity for a Customer Adviser.

Salary: £23-£25k based on experience
Permanent position
Location: Burton on Trent
Job Duties

• Receiving and processing inbound & outbound customer engagement, including calls, web chat and email, ensuring that they are dealt with in the most efficient way.
• Involve other internal stakeholders in customer engagements where appropriate and provide campaign support to create the optimal customer experience.
• Analytics and data reporting for the function provide weekly/monthly updates to the wider team/business.
• Management of day to day consumer sales, including order input, processing payments and daily monitoring of Webshop activity, ensuring any issues are reported and resolved quickly.
• Ensure Customer Solutions processes are managed in line with QMS requirements, developing the process as required.
• Continually develop appropriate product knowledge.
• Some ad-hoc travel to meetings and events as required.
• Continuously reviewing and providing input into ongoing competitor and market surveillance
• To take every opportunity to seek out improvements and refine systems and processes which benefit the Customer Services and wider Marketing function, its efficiency, our customers and the Company as a whole.

Skills

• Good communication skills
• Empathetic + Patient,
• Approachable, People Person,
• Good Questioning & Problem-Solving skills,
• Adaptable, Curious, Open to Change,
• Multitasking skills
• Self-Managed & Self-Motivated
• Emotional Intelligence able to calmly deal and respond to customers in a measured and balanced way - particularly if there is a customer who is angry or frustrated

Benefits

• Salary - £23 to £25k (based on experience)
• Holidays - 5 weeks pro rota, plus stats
• Health care from day one
• Pension - L & R will match up to 10% employee contributions and a salary sacrifice scheme.
• Life Assurance - 4 x annual salary
• Discretionary Bonus
• Choice between a medical cash plan or a dental plan
• Early Friday Finish Trial-non-contractual benefit

If this role is of interest to you, please do not hesitate to apply!

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