Company

Apple RecruitmentSee more

addressAddressBelfast, County Antrim
type Form of workPermanent
CategoryIT

Job description

Job Title:Customer AdvisorEngineering Support

Location: Belfast

Duration: Full Time Permanent position

Hours: 8.30am-5pm Monday-Thursday, 8.30am-4:30pm, Friday. 37 hours per week.

Salary:  Starting at £21,100.

Benefits: Contributory pension scheme with enhanced employer contribution for qualifying staff, Free life assurance, Enhanced maternity pay for qualifying staff, enhanced sick pay for qualifying staff, Give as you Earn scheme, 20 days annual leave and 11 bank holidays, Up to an additional 5 days for length of service, Further education policy, Dedicated health and wellbeing programme, Employee assistance program.

On behalf of our client, a Northern Ireland provider of excellent service, delivering positive change with a forward looking attitude. We are seeking a Customer Advisor who will provide Engineering Support, including administration duties and to ensure the smooth running of the operation of the business.

The candidate will be responsible for the dispatch of engineers to jobs, using handheld devices along with support of colleagues and will record all relevant details onto Concerto as required. The candidate will also use their effective communication skills to liaise with customers to agree appointment dates and resolve problems and complaints that may arise. In using your communication skills, you will also liaise with departments within the company to help resolve customer related issues within company standards of service.

You will use your excellent organisational ability to support all processes required to ensure effective operation of emergency services including rota preparation, database update, liaison with dispatch centre and issue of safety notices to the Health and Safety Inspectorate as required. You will also support engineers with work related queries and fact finding information when requested.

You will have excellent attention to detail in order to support processes to ensure that all Customer Chargeable quotations and renewals are issued in a timely controlled manner while also supporting the timely provision of reports to management concerning business objectives.

The candidate will be able to establish, develop and maintain effective working relationships with all colleagues, contractors and partnering agencies to ensure an integrated contribution to the company’s corporate objectives.

Essential criteria

  • English and Maths GCSE or equivalent.
  • Minimum of 1 years’ relevant experience within an office/administration function.
  • Experience of working in a high pressurised environment.
  • Comprehensive IT skills including the ability to use Microsoft Office Packages, in particular, MS Excel.

Desirable criteria

  • Experience of dealing with customer related queries and/or complaints.

If you would like to be considered for this role or find out more, please email me your CV now by clicking on the link and I will be in touch. All details are treated in the strictest confidence.

If this role isn't quite right for you but you would like to look for a new opportunity, please get in contact with us.

Applicants must ensure their CV is accurate and up to date. The CV should include your full employment history inclusive of dates, all academic achievements and full personal contact details.

Apple Recruitment Services is acting as an Employment Agency in relation to this vacancy. Apple Recruitment Services is an Equal Opportunities Employer.

Refer code: 2752182. Apple Recruitment - The previous day - 2024-02-09 19:22

Apple Recruitment

Belfast, County Antrim
Popular Customer Advisor jobs in top cities
Jobs feed

Apprentice Service Engineer

Nationwide Platforms

Birmingham, West Midlands

£NEG Competitive Salary plus great benefits

Serious Injury Associate Solicitor

Sue Ross Recruitment Ltd

Wakefield, West Yorkshire

£50,000 - £70,000/annum DOE

European Roadfreight Trainee

Wr Logistics

Hinckley, Leicestershire

£24,000 - £26,000/annum

Intelligence Officer

Service Care Solutions

Plymouth, Devon

£15 - £16.66/hour

Commercial and Operations Manager - Leisure Sports Centre

Flow Sports Personnel Ltd

Hillingdon, Greater London

£40,000/annum + Great Benefits (Incl 38 days A/L)

Investigator MIU (Family Liaison Officer)

Red Snapper Recruitment Limited

Worcester, Worcestershire

£16 - £21.59/hour

Nursery Practitioner / Learning Support

Childbase Partnership

Twyford, Berkshire

£11.77 - £14.84/hour £11.77-£14.84 per hour

Nursery Assistant

Tigerlily Childcare Berks And Bucks

Henley-on-Thames, Oxfordshire

£12/hour

Early Years Practitioner

Nottingham College

Nottingham, Nottinghamshire

£22,075 - £22,100/annum

Exciting Opportunities for Nursery Nurses in Sheffield!

Teacheractive

Sheffield, South Yorkshire

£12 - £14/hour dependent on qualifications and experience

Share jobs with friends

Related jobs

Customer Advisor - Engineering Support

Customer Service Advisor

Ss&C Technologies

£24,000 per annum.

Belfast, County Antrim

2 weeks ago - seen

Customer Service Advisor

Ss&C

Competitive

Belfast, County Antrim

2 weeks ago - seen

Housing Advisor

The Recruitment Co.

See Job Description

Ballymena, County Antrim

4 weeks ago - seen

HR Documentation Advisor

The Portfolio Group

Competitive

Belfast, County Antrim

4 weeks ago - seen

Interim HR Advisor (Public Sector)

Vanrath

£25,000 - £35,000

County Antrim, Northern Ireland

4 weeks ago - seen

Retail Customer Advisor (Newtonabbey) - 30 hours

Three Uk

Newtownabbey, County Antrim

4 weeks ago - seen

HR Advisor (Belfast) (29K)

The Recruitment Co.

£20,000 - £30,000

Belfast, County Antrim

4 weeks ago - seen

CSU Advisor

The Recruitment Co.

See Job Description

Belfast, County Antrim

4 weeks ago - seen

Customer Advisor - Night Stock flow - NI

B&Q

£12.21 an hour

Lisburn, County Antrim

a month ago - seen

Inbound Advisor

Sse

£24,500 a year

Belfast, County Antrim

a month ago - seen

HR Documentation Advisor

The Portfolio Group

£22,000 - £24,000/annum

Belfast, County Antrim

a month ago - seen

HR Advisor

Excel Recruitment

£20,000 - £30,000

Belfast, County Antrim

a month ago - seen

HR Advisor

Keenan Recruitment

See Job Description

Belfast, County Antrim

a month ago - seen

Customer Support Advisor

Riada Resourcing

See Job Description

Ballymena, County Antrim

a month ago - seen

Customer Service Advisor

Hr Go Recruitment

£23,500 per year

Belfast, County Antrim

a month ago - seen

HR Advisor

Legoland Windsor

28000.00 - 28000.00 GBP Annual

Windsor, County Antrim

2 months ago - seen

Showroom Advisor - NI

B&Q

£13.28 an hour

Lisburn, County Antrim

2 months ago - seen

Customer Advisor

Spar Twin Spires

£5.28 - £10.42 an hour

Belfast, County Antrim

2 months ago - seen