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Form of workJob Title:Customer Advisor – Engineering Support
Location: Belfast
Duration: Full Time Permanent position
Hours: 8.30am-5pm Monday-Thursday, 8.30am-4:30pm, Friday. 37 hours per week.
Salary: Starting at £21,100.
Benefits: Contributory pension scheme with enhanced employer contribution for qualifying staff, Free life assurance, Enhanced maternity pay for qualifying staff, enhanced sick pay for qualifying staff, Give as you Earn scheme, 20 days annual leave and 11 bank holidays, Up to an additional 5 days for length of service, Further education policy, Dedicated health and wellbeing programme, Employee assistance program.
On behalf of our client, a Northern Ireland provider of excellent service, delivering positive change with a forward looking attitude. We are seeking a Customer Advisor who will provide Engineering Support, including administration duties and to ensure the smooth running of the operation of the business.
The candidate will be responsible for the dispatch of engineers to jobs, using handheld devices along with support of colleagues and will record all relevant details onto Concerto as required. The candidate will also use their effective communication skills to liaise with customers to agree appointment dates and resolve problems and complaints that may arise. In using your communication skills, you will also liaise with departments within the company to help resolve customer related issues within company standards of service.
You will use your excellent organisational ability to support all processes required to ensure effective operation of emergency services including rota preparation, database update, liaison with dispatch centre and issue of safety notices to the Health and Safety Inspectorate as required. You will also support engineers with work related queries and fact finding information when requested.
You will have excellent attention to detail in order to support processes to ensure that all Customer Chargeable quotations and renewals are issued in a timely controlled manner while also supporting the timely provision of reports to management concerning business objectives.
The candidate will be able to establish, develop and maintain effective working relationships with all colleagues, contractors and partnering agencies to ensure an integrated contribution to the company’s corporate objectives.
Essential criteria
- English and Maths GCSE or equivalent.
- Minimum of 1 years’ relevant experience within an office/administration function.
- Experience of working in a high pressurised environment.
- Comprehensive IT skills including the ability to use Microsoft Office Packages, in particular, MS Excel.
Desirable criteria
- Experience of dealing with customer related queries and/or complaints.
If you would like to be considered for this role or find out more, please email me your CV now by clicking on the link and I will be in touch. All details are treated in the strictest confidence.
If this role isn't quite right for you but you would like to look for a new opportunity, please get in contact with us.
Applicants must ensure their CV is accurate and up to date. The CV should include your full employment history inclusive of dates, all academic achievements and full personal contact details.
Apple Recruitment Services is acting as an Employment Agency in relation to this vacancy. Apple Recruitment Services is an Equal Opportunities Employer.
