Customer Advisor

CUSTOMER SERVICE SPECIALIST - OFFICE BASED/OPTION TOWORK FROM HOME AFTER 3MONTHS

Teleperformance isa fast-paced contact centre employer who works alongside a numberof house-hold known clients to deliver world class customerservice. TP is also ranked 25th in theFortune World Best WorkplacesTM.

We have a fantastic opportunity for inbound customerservice specialist for our Lloyds Banking Divisioncampaign

Here isall you need toknow

• Start Date: VariousDates 2024
• Salary:£21,450 - £11p/h
• Job Type: Full Time -Permanent
• Working Hours:37.5 hours perweek (including training)
  • Training hours09:00am - 17:30pm Monday -Friday
  • Operational hrsafter training - Fully flex 08.00 - 20.00 Mon -Sun
• Training: 2 weeks basedin Glasgow, CityPark.
• Joining the team: First 3-monthsworking on-site in Glasgow with supported travel costs thenopportunity to choose on-site or at-home working whichever suitsyou best

Here areour keybenefits

• Earn up to£1,200 with our high reward Refer A Friend'scheme
• Initial 3 months working on-site in Glasgow thenopportunity to choose on-site or at-home working whichever suitsyou best
• 28 days'holiday (including bank holidays), increasing to 30 days after1-year service
• 24/7 Employee Assistance Programme -including GP support andmental-health wellbeing counselling
• Fantastic opportunity for thoseinterested in progressing a career infinance
• Genuine career progressionopportunities through our supported internal developmentprogrammes
• Length of Service and monthlyrecognitionawards
• Life AssuranceCover
• Supported PensionScheme
• Energy, Insurance and Broadbandsupport through our Perks at WorkPlatform
• Up to 15% off major retailers &supermarkets including M&S, Sainsbury, Argos,Curry's, John Lewis, IKEA, B&Q, Morrison, Tesco andAsda
• Up to 40% off Cinema ticketsincluding Odeon, VUE andCineworld
• Up to 10% off mobile productsincluding Apple andSamsung
• Exclusive TP offers for Mobile Phonecontracts with EE andVodafone

Who weare looking for

• A professional, polite and courteoustelephone manner
• Ability to deliver excellent servicewith outgoing nature
• Excellent verbal communicationskills
• A good listener who can convey empathy, patience andunderstanding
• Confident and proactive to deal withdifficult situations and conversations
• Confident in having customer conversations
• High levels of accuracy and attention todetail
• Confident in makingdecisions
• Self-motivated and able toaffectively problem solve
• Interpersonalskills
• Be driven to work towards achievable targets

What willmy role involve ?

• Answer inbound calls with enthusiasmand a desire to help out customers at the first point ofcontact
• Supporting and providing a positive experience for allour customers by helping them with all aspects of their personalbanking, for example: bank transfers, direct debits, and digitalbanking support
• Helping customers that may be goingthrough financial difficulty and debit cardsupport
• Promoting channels such as Internet Banking andensuring that all customers are aware and have access to the Bank'scomplete range ofservices
• Problem solving - taking ownership ofeach and every query and ensuring these are resolved, making a realpositive difference for ourcustomers
• Ensure that all customers aresupported in accordance with all regulatory requirements which aimto protect our customers
• Ensure all customer complaints arerecorded in line with policy and where possible resolved at firsttouch, delivering an efficient outcome for thecustomer
• Ability to react fast when the daygets busy and handle a wide variety of different customers -excellent time management

If you'reinterested in joining us, APPLY TODAY to create your applicationand our recruitment team will be in touch with you within 48 hours,but please feel free to get in touch if you want to chat with ourteam sooner.