Customer Care Adviser

We are seeking for an Customer Care Adviserto join our team.

Here are the details of the position:

Job title: Customer Care Adviser

Location: Leeds, LS11

Working Arrangement: 30 hours part time evenings then alternate weekends

Duration: 12 months

Timing: 8AM TO 5PM

Training will be online, followed by remote work from home.

Typical shift pattern :

Week 1 :17:00 to midnight 2 nights with sat and Sunday 8am to 5pm

Week 2 : Could be 5pm to midnight 4 nights.

• Start Date: ASAP
• Payrate: 11.44 per hour PAYE, 14.95 per hour Umbrella

About you

• Must have call centre experience
• Current CSCS card

Role:

• To answer and deal with incoming customer telephone calls.
• Logging and processing of orders onto Relevant company business portals
• Ensuring that orders are correctly categorised into the correct Priority Banding (Emergency, Priority & General bandings) in accordance with the contract's requirements.
• Management of customer appointments, including arranging, confirming, monitoring, No Access, Follow On works etc.
• Monitor and track the progress of responsive repair orders ensuring that they are completed within timescales and implement solutions as and when unforeseen issues arise

If you would like to discuss the role further, please call Varuna on (phone number removed) or Email Varuna on (url removed) .

Eden Brown is committed to equality in the workplace and is an equal opportunity employer. Eden Brown is acting as an Employment Business in relation to this vacancy.