Customer Care Advisor

Elvet Recruitment are recruiting for a Customer Care Advisor to work for a house builder company based in Newcastle.

This is a full-time and permanent position.

Role: 

• Manage and resolve customer issues in a timely manner
• Monitor and track outstanding works and prioritise appropriately
• Ensure that all customer contacts are recorded and monitored
• Arrange remedial works in conjunction with the field based team
• Notify new appointments and work required to appropriate colleagues and contractors

Background:

• High standard of telephone and written communication
• Good working knowledge of IT systems, including MS Office
• Ability to work on own initiative as well as part of a team
• Experience of working in a customer service environment
• Experience of interpreting and analysing data

Contact Heather Deagle at Elvet Recruitment for further details.

This is a permanent position and Elvet Recruitment Limited will be acting as an employment agency for permanent recruitment on behalf of our client.

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