Address
Form of work
SalaryCustomer Care Call Advisor
Newcastle, NE12 8BU
Salary: Starting £22,500 basic increasing to £24,500 with role progression. Role includes uncapped commission (up to £50,000 OTE)
Working Hours: 37.5 hours per week
Shift Pattern: Monday to Friday between 9am until 5:30pm
Holidays: 29 days’ annual leave including bank holidays, increasing to 31 days after 1 years' service
Verisure are currently hiring Retentions Advisors to join our Customer Care team in Quorum Business Park, Newcastle. You will be working in a call centre environment and be part of a large, diverse team. This role is perfect for someone with a business development skills with a strong sales or objection handling background.
Verisure is the leading European provider of professionally monitored security systems with 24/7 response services. We protect over 5.1 million families and small businesses across 17 countries in Europe and Latin America. Our mission is to provide our customers peace of mind by protecting what matters most to them. With over 35 years of insight, experience, and innovation, Verisure is known for category-creating marketing, sales excellence, innovative products and services, and customer-centricity.
Role Responsibilities:
Work within in a busy call centre environment
Making outbound calls to customers requesting to cancel in order to retain them
Handle high-level complaints that have been escalated
Establish and manage long-term relationships with customers
Ensuring customer satisfaction
Liaise with other departments and third parties
Update relevant information for our customer accounts
Delivering first class customer service to customers
Skills & Experience:
At least one-year experience in call centre environment ideally in an outbound or objections handling role
Experience handling high level complaints
Strong computer and MS office skills
Excellent communication skills with problem solving attitude
Attention to detail
Customer oriented, genuinely passionate about providing an amazing experience through every interaction
The ability to multitask effectively whilst keeping a high level of service quality
Teamworking skills
Passionate and willing to learn in a dynamic environment
Willing to accept new challenges
Benefits Package: At Verisure, we value our team members and offer a comprehensive benefits package to enhance your experience:
Enjoy your birthday off as a special treat.
Satisfy your cravings at our onsite coffee shop and our canteen.
Stay active with discounted gym and health club memberships.
Access private healthcare and MediCash cash plan.
Unlock a world of freebies and discounts with PerkBox.
Earn rewards through our employee referral program.
Enjoy discounts on our alarm systems.
Contribute to a greener lifestyle with the Cycle to Work Scheme.
Verisure Career Opportunities
A career with Verisure offers far more than just a job. We offer internal mobility, training and development, international opportunities, and tools to support you develop new skills. We want our people to grow and build a career with us.
Thanks to a strong focus on high quality, our customers are amongst the most satisfied and loyal in our industry. We have some of the strongest growth and retention rates globally in consumer-facing services which demonstrates our exceptional service levels and strong value proposition to our customers
Ready to make your dream job a reality and #BeVerisure? Send us your CV and we’ll get in touch!
ALL APPLICANTS MUST COMPLETE A DBS CHECK- PROVIDED BY THE COMPANY IF SUCCESSFUL.
