Address
Form of work
SalaryCustomer Care Advisor - Dorking - OTE £ 25,579.00 + 8% on target bonus Possible £1790.32
Hours Mon- Fri 08.45 - 17.00 & 2 Saturdays a month 10.00 - 14.00
The Opportunity
A fantastic opportunity has arisen for a friendly and helpful customer service representative to join this busy team. If you are brilliant with people and have an enquiring mind you have the opportunity to join something special. Based within one of their branch's you will be the first point of contact for the public, directing them and helping in any way you can.
What you'll receive
- Annual bonus scheme on top of the personal allowance of a possible £ 1790.32
- Plenty of support and recognition
- Structured training and development programme tailored to your needs - there is plenty of opportunity for progression and development
- Generous pension contributions
- 23 days' holiday, plus one day for each year you're with us, up to a maximum of 30 days (pro rata when working on a reduced hours basis)
- 24/7 access to wellbeing support
- Online employee benefits scheme offering discounts with hundreds of high street and online retailers
Duties and Responsibilities
- Engaging in conversations with customers face to face or over the phone, providing information to customers on the full range of financial products and services that they offer.
- Listening to and getting to know the customers you'll help them to review their circumstances and proactively identify the most appropriate products to suit their needs, all the while providing a straightforward, helpful service that lets your enthusiasm shine through.
- Resolving customer's problems or queries
- Showing customers how to make withdrawals and other transactions
- Regular call outs to existing customers following up on general enquires made
What you'll need
- Passion about delivering exceptional customer service
- An enjoyment in meeting new people
- Great listening skills
- Excellent teamwork skills
- Good attention to detail
- Excellent verbal and written communication skills
- Energised by a fast paced varied and demanding working environment
- Having a good level of organisational skills
- Experience in meeting targets and keeping to deadlines
Are you the right person for this role? Do you really enjoy giving great customer service? If so, please apply below
Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.
