Customer Care Agent

Aviation Connection have an exciting opportunity to join our client Wilson James at London Gatwick Airport as a Customer Care Agent. You will be a friendly face that holiday makers can depend on at the first step of their holiday, working closely with the Airport Operations Team to support travellers and ensure they have a seamless airport experience.

Rate of Pay: £12.68 per hour
Hours: Full time and Part time hours available! 12:00-00:00 for full time and 17:00-23:00 for part time
Shift pattern: 4 ON / 4 OFF - flexibility is key!
Weekly pay (every Friday)
Overtime available!

Main duties:

• Being professional, polite and courteous at all times.
• Escorting arriving and departing special assistance passengers (along with accompanying family as necessary) through the airport either on foot, by wheelchair or electric buggy/caddy as depicted by their categorisation.
• Providing assistance with the passenger luggage.
• Completing the Daily Equipment Check Sheet, to maintain the operational reliability of the equipment, reporting where necessary, any equipment defects in line with the equipment inspection procedure.
• Ensuring that wheelchairs and buggies are always clean and tidy.
• Ensure that Centralised Control is updated on progress by use of IT handsets.
• Ensure that all necessary paperwork is completed legibly and submitted in a timely manner.
• Any additional reasonable duties, as assigned by operational management.

To be successful in the role, you will need:

• Great work ethic
• Excellent communication skills.
• Strong Customer Service
• Self-motivated and willing to work using own initiative
• Full UK Driving licence (desired but not essential)
• Ability to speak Urdu, Hindi, Gujarati, or a combination of these, highly desirable but not essential. 
• To multitask and remain calm under pressure
• Previous airport experience is an advantage but not essential

Please note: Due to the nature of our business, we are regulated by the CAA (Civil Aviation Authority), therefore it is compulsory for all applicants to provide or be willing to obtain the following:

• Be willing to apply for a Criminal Record Check (Paid for by us!)
• Have a full 5-year checkable history (Obtained for you by us!)
• Have an in date and valid Photo ID (Passport, Driving Licence, ID Card etc)
• Be able to provide a full 5-year address history
• Be willing to attend an Aviation Security Course (Paid for by us!)