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Form of work
SalaryWe are currently working on behalf of out trusted client who are looking for aCustomer Care Agent (Safer Gambling) It’s an exciting new opportunity to work for a recognised leading company specialising in Retail and Digital E-commerce, they offer an outstanding experience for users by making their services/products easily accessible online, anywhere, anytime and on any device!
What You Can Expect
- Work Type - Permanent
- Salary - £28k
- Location - Watford
- Plus, amazing employee benefits such as health insurance, income protection, wellness allowance, and more!
Main Responsibilities as a Customer Care Agent (Safer Gambling)
- Conduct outbound Healthy Play calls to players identified as 'at risk'.
- Utilise a sensitive and empathetic manner when communicating with at-risk players.
- Collaborate with other Customer Ops teams to address customer complaints.
- Precisely implement breaks and exclusions, as well as other pertinent account details, for 'at risk' or long-term unhealthy play accounts.
- Analyse and track potential 'at-risk' indicators in CIP and other internal systems.
- Assist the Team Manager in achieving Team SLAs and Targets.
Experience & Skills Required
- Customer service experience.
What’s in it For You?
- Amazing company to work for!
- 34 days paid leave (This includes bank holidays)
- 2 x Life Days
- 4 x Salary of Life Insurance
- Pension: We’ll contribute 8.5%
- BUPA health insurance
- £500 wellness allowance
- Income Protection
For further information on thisCustomer Care Agent (Safer Gambling)role apply below
We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
By applying, you confirm you are happy to be added to the Addition mailing list regarding future suitable positions. You can opt out of this at any time simply by contacting one of our consultants.
