Customer Care Assistant (Part Time)

We are looking for a Patient/Customer Care Coordinator to join an ambitious and expanding private clinic. The role of a Patient/Customer Care Coordinator is to educate patients on services, schedule appointments and surgery. We are looking for someone who is motivated to help patients and strive for excellence in a professional team environment. Previous experience working within a clinical/medical environment would be advantageous, but we are also interested in candidates with a commercial Customer Care background. The role will be full days Thursday and Friday. Flexibility to take on the odd day to cover holidays would be useful.

Duties and Responsibilities:

• First point of contact for telephone, email and web enquires
• Responding to general enquiries and making outbound calls to patients.
• Building rapport with potential patients while educating them on our services and securing consultation bookings
• Explaining recommended procedures and discussing treatment pricing
• Inputting data/managing our CRM database and as well as maintaining a patient management database,
• Responsible for creating and maintaining patients records and creating standard letters and documents

Qualifications:

• Ability to handle multiple tasks at one time quickly, accurately, attention to detail.
• Excellent interpersonal skills required to work closely and effectively with surgeons, clinic staff and understanding patient needs.
• Strong written and verbal communication skills required to effectively explain laser vision correction to patients and guide them through a decision-making process.
• Ability to remain personable and empathetic with the patient's needs and concerns.
• Ability to work independently "and" as a valued member of the team.
• Ability to follow established protocols while demonstrating flexibility.
• Retail/sales experience helpful.