Customer Care Coordinator

Customer Care Coordinator

• Negotiable salary 
• Based in Theale
• 1 year Fixed Term Contract
• Experience not required

Our client is a leader in Europe providing cancer care and diagnostic imaging platform with a focus on four distinct healthcare markets.

They are a sucessful and growing business and are looking for a Customer Care Coordinator who will provide outstanding customer service to improve customer satisfaction and nurture client relationships.  You will place customers at the centre of everything you do, understanding their wants and needs and maintain the critical link between clients, service providers and operations managers to achieve a bestin-class service.

Experience needed:

• Ideally you will have customer service experience over the telephone and by email but this is not essential.  
• You will also have excellent verbal and written communication skills
• Excellent PC skills

The role involves:

Working as part of a team to ensure processes and procedures are followed accurately and  are aligned to the Customer Care Standard Operating Procedures

Coordinating the daily work flow for the management of service delivery to assigned customer contracts

Answer all telephone calls promptly and appropriately, in line with contractual obligations

Proactively resolving customer enquiries within first contact

Diligently monitor the SLA charters for assigned customer contracts, escalating any instances of confirmed or potential failure via the agreed frameworks

Establish and maintain external supplier relationships to assist with maintaining and exceptional level of customer service 

Performance manage internal and external suppliers ensuring service is delivered within contractual service level agreements 

provde estimates and process purchase orders

If you have a positive, bubbly manner and can build rapport with customers, we would love to hear from you.  If you are comfortable dealing with customers over the telephone, and you are looking for your next challenge, please contact us today.  

Please contact us for more inforfmation or send your CV.