Customer Care Coordinator

My client is looking for a Customer Care Coordinator
As part of our awesome Customer Care Team, you will play a key role in the wider sales team, helping our firms deliver an outstanding experience to their customers.
You will:
• Actively seek new opportunities from our client base, adhering to customer marketing preferences.
• Call customers, identifying opportunities and passing leads over .
• Follow best practices and procedures, in order to maximize opportunities from all avenues of business.
• Provide effective communication and handle day to day operational issues, follow up on any corrective action plans.
• Develop business relationships, ensuring a timely follow up to ensure any leads are dealt with.
• Develop & maintain relationships with national lead referral partners.
• Liaise with new build partners and maintain relationships to enhance proposition.
• Review business levels, ensuring there is enough activity to achieve target.
• Ensure all client information is kept confidentially and secure in line with the GDPR.
• Follow the processes for recommendations.
• Responsible for proactive follow up of any current or new initiatives.
• Understand central functions and develop relationship with all head office members of staff.
• Maintain contact with Regional Sales Team to confirm any feedback and action plans.
• Full understanding of all key projects including delivery programme – providing feedback from proactive call out plans.
• Maintain Contact Spreadsheets and producing monthly reports on activity.
• Meeting targets and producing results on performance.
• Adheres to all company policies and procedures as set by Company and National Sales Director.
• Maintain generic knowledge of the financial services industry and knowledge that is deemed necessary.
• Key understanding of systems including Banking.
• Carry out any ad hoc duties as required by the role.
• Ensure knowledge and understanding in areas of compliance and regulation is maintained as required.
About You!
Full training will be provided to ensure you can quickly get up to speed, but to be successful in this role you need to demonstrate:
• Engaging personality with the ability to build rapport quickly with customers and advisers
• Professional approach and able to influence at all levels
• Marketing and brand awareness when dealing with customers is key
• Exceptional communication skills both verbal and written
• Excellent relationship building skills
• Confident telephone manner with good objection handling skills
• Self-motivated with a positive and "can-do" attitude
• The ability to work to challenging targets and deadlines and to maintain the quality of results whilst under pressure
• Able to work effectively on own initiative
• Advanced excel skill