Customer Care Coordinator

In this role you will have a vital role in maintaining high client satisfaction and ensuring the seamless processing of customer orders within a fast-paced business environment. In exchange, you will become a part of a proactive and well-established team, with a shared customer-oriented focus.

Job Title:Customer Care Coordinator

Salary: 26,000 - 27,000

Location: Frimley, with hybrid working

Responsibilities:

• Managing orders from initiation to delivery set up
• Coordinating installation activities with external partners
• Ensuring prompt order processing, including invoicing, quotations, part orders, and returns
• Collaborating with internal supply chain and logistics teams to uphold client satisfaction
• Establishing new customer accounts and managing billing information
• Organising routine and on-demand maintenance visits
• Monitoring post-sales support to meet service level agreements (SLAs)

Skills and Experience:

• Proficiency in order processing and management systems
• Familiarity with supply chain and parts procedures
• Customer oriented
• Exceptional attention to detail
• Preferred experience with SAP or Salesforce

Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.

We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout.

PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.