Customer Care Coordinator

Job title: Customer Care Coordinator
Location: Surrey
Salary - Up to £35,000 + package

This role is working for a well known Residential Developer that work on large unit schemes around the UK.

Principal accountabilities of the Customer Care Coordinator role include:

• Ensure all calls received into the department are managed appropriately and issues are logged.
• Coordinate the supply of material and sub-contractor elements together ensuring maintenance requests are carried out.
• Communicate with the Customer Care Manager / Team Leader to ensure all defects are followed up and dealt with by the appropriate personnel.
• Maintain the relevant Customer Care log/monitor.
• Check invoices and forward for payment.
• Liaise with the Buying department to order materials as and when required.
• Ensure defects are reported to sub-contractors on a regular basis.
• Arrange completion of end of defect works for Housing Associations.
• Liaise with Site Teams to ensure remedial works are completed within timescales.
• Liaise with Sales Teams to ensure customer queries are answered.
• Book appointments for suppliers, sub-contractors, site teams to deal with latent building defects.

Experience

• Previous Customer Care experience is essential
• Experience of working as an Administrator in a fast paced environment
• Proficient user of Dynamics 365
• Experience of working within the construction or house building sector is desirable

If this is something you would like to hear more about please call me on (phone number removed) or email me (url removed)