Customer Care Coordinator – Birmingham, Up To £27K + Bonus

Benefits –

• Up to £27k basic salary
• Mileage allowance
• Monday-Friday
• 33 days holiday entitlement (including bank holidays)
• Company contributory pension scheme
• Discount on their homes

The Role –

• Dealing with incoming calls, post and emails relating to Customer Care.
• Validating complaints and resolving problems quickly and efficiently, seeking direction where required.
• Co-ordinating Customer Care Technicians, suppliers and sub-contract trades to resolve issues and make appointments for attendance, through the co-ordination of diaries.
• Checking and ensuring work has been carried out to the purchaser’s satisfaction.
• Updating and maintaining records using Sitestream.
• Bringing persistent faults to the attention of the Customer Care Manager or Head of Customer Care.
• Categorising works successfully, ensuring management of costs are minimised.
• Developing an understanding of the Social Housing Defect Reporting Process, and assisting with logging defects when required.
• Processing 5-7 Month Purchaser Reports in line with the Your New Home Guide.
• Attending meetings that may be necessary in the performance of your duties.
• Complying with and upholding company policies and procedures.
• Undertaking any additional tasks as may reasonably be required from time to time.
• Ensuring all Health and Safety aspects associated with Covid-19

Requirements –

• Customer service experience within an office environment.
• Experience in the use of CRM software
• Educated to GCSE Standard (or equivalent) including English and Maths.
• Good verbal and written communication skills.
• Ability to multi-task with good time management.

If this sounds like you then not delay, we want to hear from you to find out more about this exciting position please contact:

courtney.healy@foresiterecruitment.co.uk

Direct Dial: 07510928466

Courtney Healy | Assistant Recruitment Consultant

Ref: 1954

About Us:

Based in Bridgend, South Wales, Foresite Recruitment provides forward-thinking, dynamic, and tailored recruitment solutions to construction companies, developers, and housebuilders nationwide. Our team is driven by a desire to make the recruitment life cycle as hassle-free as possible. We pride ourselves on the service and experience we provide, working with the best candidates and clients from across the UK.

We are an equal opportunities employer and value diversity and inclusion. We will provide reasonable support to disabled applicants throughout the recruitment process. If you require any adjustments to attend/ perform in the interview, please do not hesitate to let