Customer Care Coordinator

The Company:

My client is recognized in the Southwest for its exclusive homes, with a reputation for luxurious specification and premium quality. They specialise in the construction of outstanding individual homes in idyllic settings within the South West.

The Opportunity:

An exciting opportunity has arisen for a Customer Care Coordinator to join their growing team. They are looking for someone who is enthusiastic and is passionate about customer service. Working closely with the Customer Care Manager, the successful candidate will provide an efficient, accurate and responsive customer service by receiving and responding to customer communications and co-ordinating contractors.

Typical duties will include:

• Responding swiftly to customer requests and keep the customer informed of service activity.

• Managing operative diaries and arranging appointments for service calls.

• Raising instructions/defects notices via customer service database to Contractors, Suppliers,

Site Manager etc.

• Monitoring, reporting and updating on the progress of works.

• Ordering materials via buying department or directly with suppliers.

• Logging incoming invoices and tie-up with contra-charge notices.

• Monitoring Sub-Contractor performance and report to Customer Care Manager.

• Producing accurate weekly and monthly reports.

• Managing and maintaining the customer service database.

• Effectively managing customer expectations and delivering excellent customer service.