Service Administrator & Customer Care Coordinator

Our client is looking for a Service Administrator/Customer Care Coordinator to join the team in Frome.

Reporting to the Service Manager, this key role will provide administrative support to the team and be responsible for the progress of our Customer Care.

The successful candidate will be responsible for shaping and progressing the Customer Care structure as well as supporting the service manager on the administration side.

Key duties will include:

Service Administration;

• Dealing with customer accounts including cash and sundry accounts
• Supporting the workshop process including raising jobs as requested, writing up job cards, support the invoicing
• Supporting the Service Manager with administrative tasks

Customer Care;

• Dealing with customers in person, by phone and other e-communication
• Helping with customer issues and taking ownership to get them resolved
• Pro-actively supporting and creating the management of the customer journey

The ideal applicant:

• You will have good communication skills
• You will be a team player
• You will be organised and have good attention to detail
• You will be confident to work alone, and as part of a team
• You will be numerate and literate, GCSE English, Maths Grade C or equivalent, and possess good IT skills
• Knowledge of Agriculture or related industry might be advantageous

We are committed to training and developing our employees to enable them to achieve their maximum potential. We also provide the following:

• Employer contributory pension/ death in service cover
• Share Plan
• Division cross-sell incentive scheme
• Staff accounts at every branch with discounted prices
• Recognition and support for health and work-related well-being

If you have experience in Administration & Customer service and are looking to join an established and successful agricultural trade business then please send your cv through asap.