Address
Form of work
SalaryJob Description
Customer Service / Administrator
Full Time, Permanent
21,000pa 23,000pa depending on experience
Bath - Office based Parking on site!
Are you a passionate administrator with outstanding communication skills? Do you excel in a fast-paced office environment? If so, we would love to hear from you!
Our client is seeking a proactive and skilled Customer Service-focused individual to join their team within a busy finance department. The successful candidate will be responsible for efficiently managing customer accounts, ensuring the collection of outstanding charges and late payments.
Responsibilities:
- Manage customer inquiries promptly and effectively
- Handle Customer Service inquiries via phone and email
- Monitor internal email inboxes
- First point of contact for clients entering the offices
- Issue standard letters and documentation when required
- Complete administrative tasks throughout the contract's lifecycle, ensuring GDPR compliance
- Calculate settlement figures for customers and brokers
- Manage administrative tasks
- Process customer payments
- Handle subject access requests and organise data
- Undertake ad-hoc tasks assigned by the Assistant Collections Manager
Skills & Experience:
- Ability to work in a fast-paced environment
- Exceptional verbal and written communication
- Working knowledge of Microsoft packages
the hours for this role are Monday - Friday, 9.00am - 5.00pm.
CMD Recruitment acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers.
CMD Recruitment would like to thank you for applying for the above role. We do try to come back to all applications however if you haven't heard from a consultant within 5 working days, this unfortunately means that you have been unsuccessful. Please apply for future roles that we advertise.
