Customer Care Operative

Job Title: Customer Care Operative

Contract Type: Permanent

Salary: £34,500 per annum

Working Hours: 35 hours per week

Working Pattern: Monday to Friday

Location: Prospect Head Office, Liverpool - Hybrid

If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description.

The difference you will make as a Customer Care Operative

You will manage and continually improve the Customer Services experience for customers to ensure the organisation remains a leader in Customer Services at the premium end of the homebuilding industry. You will also deliver a first-class service to our customers and address their maintenance needs and concerns though quality workmanship, professional attitude and within agreed timescales.

About you

We are looking for someone with:

• Ability to communicate clearly and effectively with customers and colleagues throughout the business.
• Construction industry knowledge and experience.
• Organisation and time management skills.
• Ability to work as part of a team.

Why Riverside?

At Riverside, we’re a housing association with a difference – enhancing the everyday for all our customers. For 90 years, we’ve been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives.

We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.

Working with us, you’ll enjoy:

• Competitive pay & generous pension
• 28 days holidays plus bank holidays
• Flexible working options available
• Investment in your learning, personal development and technology
• A wide range of benefits

Diversity and Inclusion at Riverside:

We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues.

Applications may close before the deadline, so please apply early to avoid disappointment.