Customer Care Team Leader - Airline

Customer Care Team Leader - Airline

Location : Canary Wharf

Salary : £28-30,000

Hours of Work: 7am - 3pm (Monday to Friday)

TO START ON THE 26th FEBRUARY 2024

My client who are based in Canary Wharf are looking for a Customer Care Team Leader to join their team. We are looking for candidates who have got experience of using Amadeus.

We are looking for a Customer Care Team Leader who is energetic and passionate about customer

satisfaction to lead and influence a dynamic team and represent a strong global brand.

As a Customer Care Team Leader you will have an important role in the operations. You will be the

heart and soul of the team, driving an efficient and engaging culture with effective and creative

support. The team will be responsible for incoming emails, phone calls and chat for a wide range of

queries from customers, so the Team manager will need to be organized and passionate to inspire all

too over achieve on consumer and client expectations.

You will be a key contact for the clients key stakeholders and will be required to present and report

on operational delivery on a regular basis.

This is a great opportunity to be a vital part of a team who has the privilege to grow and develop a

great brand.

Skills Requirements

At least 3 years experience within a management position

MUST have previous Amadeus experience

Proven experience of working in a fast paced Customer Care environment whilst maintaining a

high level of attention to detail

An effective team Manager with a can-do attitude and the ability to build trust in all

Passionate about providing great Customer Care with a bubbly personality

A confident and professional individual

Self-motivated, proactive and able to work on your own initiative

Managing your own and others workload and time, whilst delivering effective coaching and

training

What are we looking to achieve?

Work towards delivering all efficacy KPIs

Identifying training needs to support the Customer Care agents effectiveness to handling

customer issues on first call

Develop and improve processes and ways of working

Confidence that all SLAs are within target whilst delivering the highest standard of Customer Care

Complete regular audits to assess teams accuracy

Benefits

Pension Scheme with Standard Life

Aviva Life Insurance

Eye test vouchers and discounts

Discounted corporate gym membership

Involvement with local charities and fundraising days

Campaign specific benefits including discounts, incentives and prizes

Recommend a friend scheme paid reward of £1000

Apprenticeship qualifications and career flight path schemes

Recognition and reward schemes with Love to Shop Voucher rewards

Cycle to work sc