Team Leader (Customer Care)

Overview:
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Care Specialist. As a Customer Care Specialist, you will play a crucial role in providing exceptional service and support to our valued customers. This is a full-time position with opportunities for growth and advancement.

Duties:
- Manage incoming customer inquiries via phone, email, and chat
- Provide accurate and timely information to customers regarding products, services, and policies
- Assist customers with order placement, tracking, and returns
- Resolve customer complaints or issues in a professional and efficient manner
- Collaborate with other departments to ensure customer satisfaction
- Maintain customer records and update information as needed
- Conduct research and analyze data to identify trends or areas for improvement
- Supervise and train junior Customer Care representatives

Skills:
- Excellent communication skills, both verbal and written
- Fluent in English; proficiency in Spanish is a plus
- Strong problem-solving and analytical abilities
- Ability to work well under pressure and handle challenging situations with empathy
- Demonstrated leadership skills and the ability to work effectively in a team environment
- Proficient in using customer relationship management (CRM) software or similar tools

We offer competitive compensation, comprehensive benefits package, including medical/dental/vision insurance, paid time off, and opportunities for professional development. If you are passionate about delivering exceptional customer service and thrive in a fast-paced environment, we would love to hear from you.

Please note that all positions at our company are paid positions.

Job Types: Full-time, Permanent

Pay: From £38,700.00 per year

Benefits:

• Bereavement leave
• Company pension
• Employee discount
• Financial planning services
• On-site parking
• Paid volunteer time
• Profit sharing
• Referral programme
• Store discount
• UK visa sponsorship
• Work from home

Schedule:

• 8 hour shift
• Flexitime
• Weekend availability

Supplemental pay types:

• Bonus scheme
• Commission pay

Experience:

• Retail sales: 1 year (preferred)
• Customer Service: 1 year (preferred)

Work Location: In person

Reference ID: ONESTOP7220
Expected start date: 01/06/2024