AddressDo you have great customer serviceskills and are looking for a company that can support your career development?
We are recruiting a customer Advisor to join our dynamic and supportive customer service team working in partnership with our CITB client. We needpeople that are comfortable and enjoy dealing with varied customer queries,issues and circumstances over the phone and email. You'll joining anestablished team that supports one of our key accounts in our Shared ServicesConnected Ltd. business.
You will be supported within this role andundertake a 6-week training period where you will learn all you need to beconfident in your role!
This is a hybrid position, and our officedays are Monday and Tuesdays, and you would work at home for the rest of theweek. We have x 3 shift patterns which we operate on a rota basis, 08:00 –16:00 / 09:00 – 17:00 / 10:00 – 18:00
What you'll be doing:
- Taking incoming calls from our client supporting them with various queries including how to receive funding, payment etc.
- Handling the incoming mailbox and responding to queries.
- Maintain an up-to-date record of support provided via our systems and database.
- Ensure you provide a strong customer experience.
- Work with the team to identify areas of improvement.
What you’ll bring:
- Prior experience within customer service.
- A positive attitude towards customer service.
It would be great if you had:
- Call Centre experience.
If you are interested in this role but notsure if your skills and experience are exactly what we’re looking for, pleasedo apply, we’d love to hear from you!
Employment Type: Full-time Permanent
Location: York
Security Clearance Level: SC
Internal Recruiter: Theo
Salary: £21,500
Benefits: 25 days annual leave with the choice to buy additional days, lifeassurance, pension, and generous flexible benefits fund
Although this role is advertised asfull-time, we believe that flexibility at work can promote work/life balance,increase your motivation, reduce stress and improves performance andproductivity. We support different ways of working and can offer a range offlexible working arrangements. So, if you’re interested and need to workflexibly, we encourage you to apply and talk to us about what might bepossible.
Loved reading about this job and want toknow more about us?
SSCL is the market leader in criticalbusiness support services for the UK public sector. Operating at size and scalesince 2013, SSCL has delivered over £750 million of savings - providing morefunds for front line public services. We transform services using digitalsolutions and innovative technology, developing platforms that enableflexibility to meet the changing needs of our Government, Defence and Policeclients.
We employ around 3,000 people who sit atthe heart of our business strategy. Their passion and connection to our valuesand our purpose is what sets us apart and puts SSCL in the Top 20 of GPTW largeworkplaces. ‘Living SSCL’ means we deliver social value within our services andwork with our clients and community partners to support programmes such aseducation and employability initiatives across the UK.
