Customer Collections Advisors

Are you a customer driven candidate that thrives in a fast-paced customer service environment and want to build a career where you will be trained and developed to achieve your potential?

We are looking for Customer Collections Advisors to join a our client Advantis Credit, a market leading business in Stoke on Trent. You will work on an inbound and outbound dialler, responsible for delivering excellent service to customers who have missed payments and ensure that they are given the help they need to ensure their accounts are kept up to date.

We will offer excellent benefits including a employees bonus scheme, life assurance, casual dress code and a range of other employee perks. Fantastic training, Permanent roles and Progression.

A starting salary of £21000 increasing to £22,000 after 6 months, plus a bonus potential of up to £2400 per annum.

Additionally a earn who you learn bonus of £500 paid after 3 months.

A Monday to Friday rotating shift pattern with one Saturday required per month

Week one: Monday – Thursday 8.30am until 4.30pm Friday 8.30am until 5.30pm

Week two: Monday -Thursday 11.30am until 8.00pm Friday 10.30 until 8.00pm

Role &Responsibilities:

• Speaking with customers on inbound and outbound lines to discuss their arrears circumstances and missed payments
• Ensuring the system is accurately updated after each call
• Discussing debt resolutions and affordable options with customers and setting up payment plans and direct debits
• Processing payments
• Ensure the company bad debt policy is followed and reported accordingly
• Delivering excellent service and supporting customers by showing empathy during difficult times
• Achieve individual and team KPI’s
• Liaise and communicate with the relevant departments regarding the customer’s journey

Skills required:

• Proven experience working in a fast paced customer driven role
• Work well under pressure and towards targets
• Resilient and confident negotiating with customers regarding their payments
• Strong written and verbal communications

Benefits:

• Casual dress
• Company events
• Company pension
• Cycle to work scheme
• Employee discount
• Free or subsidised travel
• Free parking
• Gym membership
• On-site parking
• Referral programme
• Work from home

All successful applicants will undertake employment reference checks, a credit check and DBS check.

***Although we always aim to respond to every application, unfortunately, due to the high volume of CV’s received each day, this is not always possible. Therefore, if you haven’t heard from us within 5 working days of applying, please assume you have been unsuccessful on this occasion. ***