Customer Complaints Officer

London Bridge

Up to £25,500

Hyde is looking to recruit a Customer Complaints Officer. Internally you will be known as a Customer Liaison Officer.

Hyde is one of the UK’s leading and award-winning providers of affordable homes in London, the South-East and surrounding areas. We provide and manage 50,000 homes to over 100,000 customers. Our ethos is simple, by providing customers with a safe and decent home it allows them to realise their potential, enjoy their environment and contribute to their community.

As a Customer Complaints Officer at Hyde you will be working within the Property Maintenance Team to manage and resolve customer concerns and complaints related to repair services, ensuring a high level of customer satisfaction.

Responsibilities

• Receive and process inbound Customer Complaints related to repair services, ensuring timely and satisfactory resolution.
• Support customers in diagnosing repairs.
• Manage information relating to cases within Hyde’s information systems to ensure consistent and timely responses.
• Undertake general administrative duties to support the service as required.
• Meet all agreed SLAs and KPIs for complaint resolution and service performance.
• Investigate complaints and ensure timely booking and management of repairs.

Skills and Experience Required

• Strong organisational and administrative skills.
• Complaint handling and conflict resolution skills.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
• Excellent communication skills, both written and verbal.

Benefits

• A fantastic pension
• Life assurance
• Great holidays
• An award-winning flexible benefits package.
• Volunteering days

Diversity and inclusion are integral to the Hyde Group, we strive to build and nurture a culture where inclusivity is the norm and not an initiative. Many of the greatest ideas and discoveries come from a diverse mix of minds, backgrounds and experiences, and we’re committed to cultivating an inclusive workplace which reflects our customer profile and where everyone is proud to be unique.

Hyde is a disability confident employer and we are here to support you with any reasonable adjustments that you need throughout the recruitment process.

We reserve the right to close this advert as soon as a suitable candidate has been identified.