Care has been at the heart of our business from the start. From the products we source, and the packaging we send them in, to the way we look after our colleagues, our customers, our planet, and the communities around us.
Founded in 2013, our mission back then was to make sending and receiving flowers the joy that it should be, by harnessing technology, brand and letterbox delivery. We announced £75 million Series D funding in 2021 and that same year acquired bloomon in The Netherlands and Bergamotte in France. Together, we’ve fulfilled and delivered over 20 million orders (and counting!), making us the largest direct to consumer flower business in Europe.
Now home to a family of 3 beautiful brands, we’re driven by our vision to create the destination for making life a little more thoughtful and beautiful. And we won't stop at flowers and plants. Starting with the Bloom & Wild brand, we're expanding our gifting offering to other categories like cakes, candles and cocktails. This is all part of our ambition to build Europe's #1 direct to consumer gifting destination.
️ Customer Delight @ Bloom & Wild
️ What you'll be doing:
Responsibilities:
- Provide inbound support to our customers via email, phone or live chat, making sure their queries are met with care and delight
- Keep a finger on the pulse when speaking with customers; to proactively identify trends in their feedback and voice to the rest of the team for potential improvements to our processes, product and technology
- Support other members of our Customer Delight team with queries and mentoring new joiners
- Assist with day-to-day operational processes e.g. supplier management, order processing, delivery queries
- Adhere to call and email targets set by the team
✅ You’ll love this role if you…
- Are open to working flexibly - rotational weekday and weekend work patterns will be required
- Ideally have experience in a consumer facing company with a strong customer ethos
- Are compassionate and have brilliant people skills
- Have experience and aptitude with major MS office software
- Have experience working towards targets, meeting and exceeding these
- Above all else, we’re looking for someone to bring high energy and positivity to this role, in keeping with our company values
Our ways of working
Lead change for good: we have the guts to try new things and step up to do what matters most
We really believe in the power of face-to-face connections - be that through a shared project, a learning and development opportunity, or an after work social - and trust our teams to make the right decisions (for them and us) about where and how they work each day. Our working patterns are flexible and vary across the business, depending on the type of work, need for collaboration, and personal and wellbeing circumstances.
Belonging @ Bloom & Wild Group
(Some of) The good stuff
Work that works for you
- Flexible working : our working hours are 9am-6pm and we offer a flexible approach to shift patterns around core hours.
- Work Abroad for up to 30 days each year
- Share in our success with a choice to take equity options from day 1
- Enhanced family leave policy and a workplace nursery scheme
- 1 day per year to volunteer on a project that’s close to your heart
Time off
- 25 days’ holiday + your birthday and bank holidays each year
- Option to buy an extra 5 days’ holiday each year
Health & Wellbeing
- Health cash plan through Simplyhealth
- Mental health support through Open Up, including access to online therapy sessions
- Allies and champions groups
- Mental Health First Aiders and awareness training for our managers
- In person or virtual yoga every week
- Cycle to work scheme
- Electric car scheme
- Our office kitchen is stocked with drinks and snacks to keep you going
- Financial wellbeing support through Bippit
- Workplace pension contributions
Growth & Development
- A flexible training framework for every stage of your career development through our Bloom & Learn programme
- Access to the Goodhabitz learning platform
- Mentee and mentor opportunities with our external partners, such as The Women's Association and Future Founders
- Internal & external Speaker Sessions on a variety of different inspirational topics
Moments that matter
- Social & wellbeing monthly calendar
- Summer and End of Year events, team lunches and post-peak celebrations
- Irresistible discounts on our products, blooms & subscriptions!