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Form of work
SalaryIf you are passionate about delivering exceptional Customer Experiences and thrive in a dynamic environment, we would love to hear from you! Apply now to join our team
An exciting opportunity has become available in Greenford to join a nationally recognised brand during their growth period and be part of the Customer Experience team!
General Duties:
- Provide excellent customer service through various channels including phone, email, and live chat
- Respond promptly to customer inquiries and resolve issues efficiently
- Maintain accurate records of customer interactions and transactions
- Collaborate with other teams to ensure seamless Customer Experience
- Assist in developing and implementing customer service policies and procedures
- Identify and recommend improvements to enhance customer satisfaction
- Stay updated on product knowledge to provide accurate information to customers
Experience/Qualifications:
- Previous experience in a customer service or Customer Experience role preferred
- Strong communication skills, both written and verbal
- Excellent problem-solving abilities and attention to detail
- Ability to work well in a team environment and independently
- Proficiency in using customer service software and Microsoft Office suite
Salary:
25,000 - 28,000 per annum + margin bonus up to 2,000
Annual Leave:
22 days per year, with 3 days to be taken at Christmas and increasing by 1 day for every 5 years of service
Working Hours:
Flexible working arrangement, with the possibility of working from home on Mondays and Fridays after a qualifying period
If you have the skills and experience and are seeking a new challenge, then apply today!
