Customer Experience Coordinator (Maternity Leave)

Job title: Customer Experience Coordinator (Maternity Leave)
Salary: Up to £16,641.22 per annum (£27,735.38 full time equivalent), depending on experience
Hours: 22.2 per week
Contract type: Fixed-term – until 30 May 2025
Site: Lancashire Adult Learning
Closing date: Midnight – Thursday 25 April 2024
Interview date: TBC

‘Would you like to be part of a team that aims to create the extraordinary?’

Our Organisation
Nelson and Colne College Group is made up of a family of colleges – Nelson & Colne College, Lancashire Adult Learning and Accrington & Rossendale College. Our College Group is now the only Further Education college in Lancashire to be graded as ‘Outstanding’ under the new Ofsted inspection framework.

Together the Group forms a Sixth Form, Skills and Technology Centre, University Centre, Employer Training and Adult Learning Provider delivering exceptional teaching and learning to all ages and at all levels.

Lancashire Adult Learning is an Adult Education College providing opportunities for individuals to learn, develop, work and prosper, at all stages of life. The College is focused on making Lancashire a place where everyone matters; a place where everyone can enjoy equal and quality life chances and be respected in their communities.

The Exciting Role
We are looking for a highly motivated and dedicated Customer Experience Coordinator to join our Marketing - Admissions team on a fixed-term, part-time basis. The expected start date for the role is 24 June 2024.

This role will be based at our Lancashire Adult Learning site, however travel across Lancashire will be required.

What You Will Be Doing:

• Drive a ‘customer first approach’ to enquirer and applicant management.
• Work with the Admissions and Marketing Managers to develop holistic customer journeys shaping all customer touchpoints: events, digital and print communication, social media interactions, in order to drive customer conversion rates across all stages of engagement, with a focus on application to enrolment.
• Develop and implement an overarching customer communication plan (spanning from enquired to post-enrolment stage), in relation to customer information needs of the applicant or enquirer journey.
• Ensure appropriate levels of audience segmentation to deliver personalised and relevant customer touch-points to promote conversion at all stages.

What We Are Looking For:

• Minimum GCSE grade C/4 (or equivalent) in Maths and English.
• Experience of tracking applicant conversion touchpoints and their effectiveness.
• A proven track record of innovative approaches to customer communications.
• Experience of managing Customer Experiences through events, marketing activity, schools’ activity or admissions processes.
• Experience of carrying out market research to inform delivery.
• Excellent writing and proof-reading skills with good attention to detail and broad experience writing for different purposes and audience groups.
• Experience of building effective relationships and working as part of a team.

What We Offer in Return:

• Generous annual leave entitlement increasing to a maximum of 28 days (with service), plus Bank Holidays and closure days – totalling 41 days per year
• Access to a workplace pension scheme – with employer contributions of 5%
• Enhanced occupational sick pay scheme and access to family friendly policies and benefits
• A range of health and wellbeing benefits and support
• Staff recognition scheme, including long service awards
• Free on-site parking on all College sites

Please visit our ‘working for us’ section of our website for a full list of our benefits https://careers.nelson.ac.uk/working-for-us/benefits/

Still Interested?
How to Apply:

If you're interested in this post then please click apply and complete an application form.

Website: https://careers.nelson.ac.uk/

Further questions: Please contact our friendly HR Team by emailing h.resources@nelsongroup.ac.uk

* Please note we only accept applications submitted via our website.

Please note: All our posts are subject to an enhanced DBS check due to working with vulnerable adults and children, should you wish to discuss this further please get in touch with the HR Team.

Job Type: Part-time

Salary: Up to £16,641.22 per year

Expected hours: 22.2 per week

Benefits:

• Free parking
• Gym membership

Schedule:

• Monday to Friday

Work Location: In person