Customer Experience Expert

Join us at Camp Beaumont as a Customer Experience Expert

Why join Camp Beaumont I hear you say? I say why not with this package available:

• £23,500.00 per annum / £12.05 per hour 37.5 Hours per week
• 25 Days holiday, plus 8 Bank Holidays
• Flexible working and fun offices to work in Brighton North Lanes Area.
• Perk Box employee rewards and benefits platform (Free coffee, Greggs and store discounts)
• Wage stream - Financial wellbeing for frontline teams (Get paid early)

Working Hours:

You will be working Monday to Friday from 08:30am – 17:00pm with 1 Hour unpaid Lunch Break. The role is an Office Based role working 5 days per week in the office.

The Role:

As our Customer Experience Expert, you will report to our Customer Experience Team Leader and responds to customer questions, resolves complaints; tracks and analyses customer feedback to identify gaps; recommends strategies to strengthen Customer Experience metrics. You will collaborate with internal stakeholders, such as sales, marketing and product development, to continually enhance customers' experiences.

What you'll be doing:

• Take ownership of the Customer Experience during the booking process.
• Be an expert in our product and culture – communicating that clearly to our customers.
• Proactively develop and maintain an in-depth knowledge of all products, competitors, market trend and developments within the education arena.
• Provide exceptional customer service and guidance to CB bookers.
• Ensuring prompt answering of phone calls and emails in line with agreed SLA’s
• Bookings to be taken over the phone where necessary with customers directed to the booking system to make payment
• Movement of customer bookings in line with our Terms and Conditions

About you:

• Proven customer service Administration skills from a customer focused environment.
• Experience of working within a travel and/or logistics background would be advantageous. But not essential.
• Excellent communication skills – written and oral.
• A willing and flexible approach with a ‘can do’ attitude.
• Good organisational skills and ability to use own initiative.
• Ability to remain calm when under pressure.
• Ability to work as part of a team.
• Understanding of office IT products including MS Word, Excel & Outlook.
• Willingness to develop and learn new skills.
• An enhanced DBS check will be required.

A little bit about us:

With up to 40 great camps based across London and the Home Counties, we make sure children are cared for in a safe and happy environment, while trying new activities and making new friends! We’ve been caring for children for over four decades and continue to offer an excellent childcare service for parents over the school holidays. All of our camps are fun filled, and we’re experts in making the school holidays extra special.

Interested? Apply today!