Customer Experience Manager

Vacancy - Customer Experience Manager

Our client, one of the best employers in the North West, are looking to recruit an experienced Customer Experience Manager

This role is basically the Assistant Service Manager and there's HUGE potential of progressing into the Service Manager role permanently.

Would suit a Senior Service Advisor who is driven to progress their career.

Your key role will be to oversee the 7 service advisors, and everything front of house, maximising profitability through reviewing retail and warranty labour hours sold. In addition to this

You will assist the service advisors as and when required, effectively deal with any customer issues and complaints.

Regularly review processes for improvement and monitor and working to monthly, quarterly and annual targets.

Also assist with the Service Manager with his day to day duties

The main responsibilities will include:

• To meet and exceed customer expectations in a customer focused environment.
• Be the first point of contact for Customer complaints within the department.
• Organise and prioritise work effectively to achieve targets in a timely and efficient manner.
• Responsible for the day to day running of the service reception and service advisors.
• 1-2-1 meetings with all service advisors, compiling reports or meeting and ensure training and development is up to date.
• Assisting the Aftersales Manager with day to day duties.

My client is looking for someone who is energetic with a great personality, driven to succeed and have aspirations to progress their career.

You should have the drive and leadership skills to push the department forward, implementing new ideas along the way.

Candidates must have the ability to work effectively in what can be a high pressurised environment, determined and proactive.

Working hours/days:

Monday to Friday 8am - 6pm

Saturday 8:30am - 12:30pm on a rota

Salary:

£31k basic (This will increase)

£35k OTE and is uncapped so huge potential to earn much more.

Further training and development with career prospect

Who are you applying to?The Solution Automotive Recruitment have been placing candidates into the UK Motor Trade since 1999. We have a fantastic relationship with all our clients and candidates across the country, many very long standing relationships. If you are skilled and experienced Automotive candidate, we want to hear from you and rest assured, you'll be dealing with a person, not just a consultant! Unfortunately due to the volume of applications we get, we can only respond to the candidates who match the criteria set for this vacancy. We will retain your CV on our database and make contact as and when suitable vacancies arise. We will NEVER send your CV anywhere without your permission.Key positons; Sales Executive, Sales Manager, Business Manager, Service Advisor, Parts Advisor, Technician, Mechanic, Master Technician, Workshop Controller, Service Manager, After Sales Manager, Dealer Principal, General Manager.