Customer Experience Manager

Customer Experience Manager

The Princess Theatre holds a prominent position on the seafront, seating just over 1,500 and hosting a variety of shows including large scale musicals, plays, comedy and music. We are currently undergoing an exciting refurbishment and look forward to reopening in July to some fantastic weeklong shows including, Jesus Christ Superstar, Chitty Chitty Bang Bang and Sister Act. The Teatro Bistro forms part of the building running along the promenade, offering customers and diners a spectacular sea view across the bay. Torquay is an exciting, ambitious town, growing in opportunity and can provide an attractive quality of life plus benefits and support for candidates considering a relocation. To Note: You will carry out Duty Management shifts which will include some evenings.

ATG Entertainment is proud to stand at the forefront of the live entertainment industry.  

Our expertise and capabilities enable producers and other creatives to bring their visions to life and create unforgettable performances for audiences, presented in our landmark venues and delivered with exceptional hospitality. It is the passion of our teams, that cover every discipline across the live entertainment industry, that underpins our continuing strategic growth and success.  

We own, operate or programme some of the world’s most iconic venues; ATG Entertainment manages 64 venues across Britain, the US and Germany.  

Can you see the potential in our hospitality business, and use your creative ideas to develop it? Could you lead a team to deliver a great Customer Experience? If you're looking for a lead role in a varied and exciting hospitality environment then this could be the perfect opportunity for you. 

As our new Customer Experience Manager you'll help us re-establish excellent standards of service as we welcome our customers back, and take the lead on developing our offer for the future. You'll be responsible for the front of house staff and operation, whether they're welcoming audiences in for a show or to one of our food and beverage outlets, including a daytime cafe and takeaway kiosk, pre-show dining service and two bars in our beautiful venue. 

The ideal candidate will have experience of leading customer facing teams, with experience in food and beverage, catering or hospitality management and delivery, with the ability to embed high standards while developing new business opportunities. This is an ideal position if you are looking for a new challenge in a busy, dynamic, and developing venue. 

Interested?  Please click on the link to view our full Job Description!

We are a Disability Confident Committed Employer, which means that we are taking action to ensure that people with disabilities and long-term health conditions feel supported, engaged and able to fulfil their potential in the workplace. We will offer an interview or recruitment event to disabled candidates who tell us they wish to participate in the scheme and who demonstrate in their application that they best meet the essential criteria for the role. Where we receive more applications than we are reasonably able to interview for any given role, we will retain applications for the next available interview opportunity wherever possible.

If you’d like to discuss accessibility prior to applying, please review our job description where you will see a contact e mail address to request a confidential discussion. 

We are proud to be an equal opportunity employer and strive to provide a stage for everyone. Onstage and off, we hold ourselves accountable for nurturing an inclusive culture. Find out more about us and our values at atg.co.uk and careers.atg.co.uk