Customer Experience & Hospitality Manager

Customer Experience & Hospitality Manager

The Princess Theatre holds a prominent position on the seafront, seating 1,491 and hosting a variety of shows including large scale musicals, plays, comedy and music. The Princess Bistro forms part of the building running along the promenade, offering customers and diners a spectacular view across the bay. Torquay is an exciting, ambitious town, growing in opportunity and can provide attractive quality of life benefits for candidates considering a relocation.

We are part of The Ambassador Theatre Group which is an extraordinary success story in the live entertainment industry. Founded in 1992 in the UK, we’ve grown into the world’s number one live-theatre company today. We cover every discipline in the theatre industry, from operating venues to producing shows and ticketing, through our industry-leading sites ATGtickets.com, LOVEtheatre and Group Line. We are passionate about great shows and our ambition is to help them find the largest possible audiences.

Can you see the potential in our hospitality business, and use your creative ideas to develop it? Could you lead a team to deliver a great Customer Experience? If you're looking for a lead role in a varied and exciting hospitality environment then this could be the perfect opportunity for you.

As our new Customer Experience Manager & Hospitality Manageryou'll help us re-establish excellent standards of service as we welcome our customers back, and take the lead on developing our offer for the future. You'll be responsible for the front of house staff and operation, whether they're welcoming audiences in for a show or to one of our food and beverage outlets, including a daytime cafe and takeaway kiosk, pre-show dining service and two bars in our beautiful venue.

The ideal candidate will have experience of leading customer facing teams, with experience in food and beverage, catering or hospitality management and delivery, with the ability to embed high standards while developing new business opportunities. This is an ideal position if you are looking for a new challenge in a busy, dynamic, and developing venue.

Interested? Please click on the link to view our full Job Description!

We are a Disability Confident Committed Employer, which means that we are taking action to ensure that people with disabilities and long-term health conditions feel supported, engaged and able to fulfil their potential in the workplace. We will offer an interview or recruitment event to disabled candidates who tell us they wish to participate in the scheme and who demonstrate in their application that they best meet the essential criteria for the role. Where we receive more applications than we are reasonably able to interview for any given role, we will retain applications for the next available interview opportunity wherever possible.
If you’d like to discuss accessibility prior to applying, please review our job description where you will see a contact e mail address to request a confidential discussion.

We are proud to be an equal opportunity employer and strive to provide a stage for everyone. Onstage and off, we hold ourselves accountable for nurturing an inclusive culture. Find out more about us and our values at atg.co.uk and careers.atg.co.uk

Closing Date

21-04-2024 at