Customer Experience Manager

Customer Experience Manager - £60,000

Gravesend

Are you passionate about creating exceptional Customer Experiences? Our client is currently seeking a dynamic Customer Experience Manager to join their team and take customer satisfaction to new heights.

Key Responsibilities:

• Leadership: Lead and inspire teams to foster a culture of excellence, ensuring every customer interaction is positive and memorable.
• Customer Service Excellence: Develop and implement strategies to consistently deliver outstanding customer service, exceeding expectations at every touchpoint.
• Market Analysis and Forecasting: Utilise data-driven insights to conduct thorough market analysis, identify trends, and forecast customer needs, ensuring proactive service delivery.

Qualifications and Experience:

The successful candidate will have:

• A proven background in customer service delivery, demonstrating strong leadership, strategic planning, and analytical skills.
• Experience in Salesforce or other CRM platforms is desirable, enabling you to leverage technology to optimize Customer Experiences.
• If you're a visionary leader with a passion for driving and enhancing Customer Experiences, seize this exciting opportunity to make a difference. Apply now and be part of a team committed to setting new standards in customer satisfaction.

Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.

We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout.

PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.