Customer Experience Manager

An opportunity has arisen for a Customer Experience Manager to be based in Cambridge. This multi-site-based role includes;
 

• Being the face of the client brand in Cambridge
• Supporting and being a direct point of contact for customers
• Day to day site management and systems
• Organising and hosting customer events
• Assisting with customer queries
• Building and strengthening relationships with stakeholders in the Cambridge community.
• Capturing and analysing customer feedback to continuously improve services and community satisfaction.

Level of Experience

• Extensive customer service experience
• Proven experience in property management or at least a strong interest in property
• Effective IT skills including working knowledge of Microsoft and Excel (Advanced)

Call Julie!