Customer Experience & Operational Excellence Manager

Customer Experience & Operational Excellence Manager

Salary up to £29,000

Inverness

Currys, Inverness (L02263)
Permanent
Full Time

Grade C

Our passion at Currys is helping everyone enjoy the latest tech. We’re proud of the service levels we provide for our customers – online, in-store or in their homes. And it’s all down to our people, 30,000+ capable and committed colleagues, learning together, growing together, making us amazing and celebrating the wins. 

As a Customer Experience and Operational Excellence Manager at one of our stores, you’ll take the lead on ensuring our stores are set up for success. Every decision you make will be with the customer and your team in mind.  Leading a team who are the backbone of the store, critical when it comes to delivering best in class standards. 

As part of this role, you’ll be responsible for:  

• Coaching colleagues to inspire customers to buy the best products to suit their needs, however they choose to shop with us 
• Giving colleagues the knowledge and confidence to resolve customer challenges, converting negative experiences into positive. 
• Working alongside our contact centres to ensure consistent customer first experiences at every touchpoint 
• Implementing and maintaining Operational Excellence at all times 
• Driving the Warehouse operation effectively, maximising overall efficiency and productivity 

This isn’t a role for someone who wants to stand still. Our business moves at pace, and it’s suited to someone who wants to grow with it. You’ll be driven by finding new ways to deliver an exceptional Customer Experience. Doing it because it makes you proud and because you want your store to achieve. 

You will need:  

• To have management experience in a similar sized, sales driven business  
• Proven coaching skills, a hands-on management style and a passion for building team confidence and capability  
• Track record of delivering a perfect experience for customers, ideally across multiple sites or channels 
• A track record of delivering Operational Excellence across your store, department or area 
• To be confident working in a team, approachable and friendly to colleagues and customers 

We know our people are the magic ingredient in our success. That’s why we reward you with benefits that go deeper than just the day-to-day. Benefits that work for you, your lifestyle and your career. They include:  

• A monthly performance-related bonus  
• Competitive pension scheme  
• Product discount on the latest tech 
• A range of wellbeing initiatives 
• 6 weeks of annual leave (inclusive of bank holiday entitlement) 

Beyond that, we’ll be with you every step of the way, enabling you to get the most out of your role, grow your skills, your way, and see your career develop in the way you want. Unbox your passion at the UK’s best-known retailer in tech.